Front Office Agent

TN Italy; Italia; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

An iconic hotel in stunning Costa Smeralda is seeking a talented Front Office Agent to provide luxury experiences to guests. Join a passionate team dedicated to authentic service, where you will create tailored recommendations and ensure guest satisfaction. This role offers a unique opportunity to grow professionally in a prestigious environment. Enjoy benefits such as provided meals, uniform dry cleaning, and accommodation for non-residents. If you are driven by excellence and have a global perspective, this position is perfect for you.

Servizi

All meals provided

Uniform dry cleaning

Team social events

Accommodation provided for non-residents

Competenze

• Fluent in English and Italian; third language preferred.
• Experience in a luxury hotel environment is essential.

Mansioni

• Fulfill Front Office operations, maintaining high standards.
• Anticipate guests' needs and handle complaints effectively.

Conoscenze

Effective communication

Drive results

Global perspective

Formazione

Professional experience in luxury environment

Descrizione del lavoro

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Belmond is part of the worlds leading luxury group, LVMH Moët Hennessy Louis Vuitton.

The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service.

The Hotel Romazzino, in stunning Costa Smeralda, Sardegna, will reopen for the 2024 season as part of the Belmond portfolio.

For this iconic hotel, we are now looking for an extraordinary talented Front Office Agent to join our team.

The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence, curiosity and community.

He/she is passionate about service and willing to grow professionally.

He/She works closely with our guests while they are on property to discover their preferences and how they want to feel, creating tailored recommendations

Reports to Front Office Manager

• Fulfil Front Office operations, according to the company policies, standard and procedures, maintaining high standards at all times;
• Responsible for cash accounting (payment of guest bills)
• Communicate all relevant guest and group activity to proper internal parties
• Anticipate Guests needs and handle Guests complaints
• Ensures that all relevant communications will be processed correctly
• Ensures that all Guest details are correctly collected
• Run End of Day process and complete all relevant day closure accounting checks
• Run monthly reports

Requirements

Effective communication;

Drive results;

Global perspective;

Fluent in English and Italian; third language preferred;

-Professional experience within the same role in a luxury environment.

Seasonal Labour contract according to C.C.N.L. Settore Turismo (Confindustria) ;

- All meals provided

- Uniform dry cleaning

- Team social events

- Accommodation provided for not residents