Front Office Agent

We are looking for a passionate and enthusiastic Front Office Agent for Borgo Santo Pietro, an award-winning five-star luxury boutique hotel located in the heart of Tuscan countryside, surrounded by a 300-acre organic farm, vineyards and wonderful gardens.

The individual is passionate about hospitality with a positive attitude, excellent communication and problem-solving skills.

Main responsibilities:

• Provide reception, cashier and internal reports.
• Contribute to exceptional guests experience from check in to check out, by being a key contact point in the hotel.
• Welcome guests upon their arrival and assign rooms.
• Provide information about the Relais, available rooms, rates and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Register guests collecting necessary information.
• Liaise and collaborate with other departments for a smooth communication flow.

Candidate profile:

• Fluent level of English languages is required. Any additional language spoken is considered as a plus.
• At least two years of experience in a similar role in luxury hotels is an asset.
• Knowledge of hotel management software is compulsory.
• Knowledge of LQA standards is preferred.
• Excellent customer service attitude.
• Outstanding communication and organizational skills.
• Ability to work independently and handle stressful situations.

Details of the offer:

Full time, seasonal contract. We offer a competitive package, food and accommodation included.