Front Office Agent

We are looking for a passionate and enthusiastic Front Office Agent for Borgo Santo Pietro, an award-winning five-star luxury boutique hotel located in the heart of Tuscan countryside, surrounded by a 300-acre organic farm, vineyards and wonderful gardens.

The individual is passionate about hospitality with a positive attitude, excellent communication and problem-solving skills.

Main responsibilities:

– Provide reception, cashier and internal reports.

– Contribute to exceptional guests experience from check in to check out, by being a key contact point in the Relais.

– Welcome guests upon their arrival and assign rooms.

– Provide information about the Relais, available rooms, rates and amenities.

– Respond to clients’ complaints in a timely and professional manner.

– Register guests collecting necessary information.

– Liaise and collaborate with other departments for a smooth communication flow.

Candidate profile:

– Fluent level of English and Italian languages is required.

– At least two years of experience in a similar role in luxury hotels is an asset.

– Knowledge of hotel management software is compulsory.

– Knowledge of LQA standards is preferred.

– Excellent customer service attitude.

– Outstanding communication and organizational skills.

– Ability to work independently and handle stressful situations.

Details of the offer:

Full time, seasonal contract

We offer a competitive package, food and accommodation included.

Only shortlisted candidates will be contacted.