Front Office - Aethos Milan(M / F / d)

Aethos; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A boutique hospitality company in Milan is looking for a guest relations manager to handle check-ins, manage guest relations, and maintain CRM systems. The ideal candidate is fluent in English and Italian, has a passion for hospitality, and at least 2 years of experience. The role offers competitive pay and attractive benefits in a dynamic work environment.

Servizi

Competitive pay with bonuses

Free staff food

Discounts in F&B Aethos

Internal and external training

Competenze

• Experience in guest relations management.
• Flexible schedule with long hours and evening coverage.
• Ability to make thoughtful decisions during guest interactions.

Mansioni

• Manage guest relations effectively.
• Handle check-ins and check-outs.
• Maintain CRM and perform administrative activities.

Conoscenze

Fluent in English

Fluent in Italian

Hospitality experience

Natural hosting skills

Effective listening

Descrizione del lavoro

Who We Are

Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That's the reason why we choose our locations very carefully and work with people who want to be part of a community rather than just "having a job”. Everyone who works at Aethos can make a personal impact on the community and company—great ideas can come from anywhere.

We are a young and dynamic hospitality company that values time with friends and loved ones. We make conscious choices towards sustainability and wellbeing, emphasizing the luxury of time and space. We stand for freedom from the stresses and anxieties of modern life. Our goal is to be the first choice for anyone seeking respite and refuge from the boring, stressful, and unsustainable. We define hospitality differently: all decisions are made with the community and our guests' needs in mind, aiming to create a community we want to be part of and that improves the world around us. We invite you to be part of our story.

About Aethos Milan

Aethos Milan is a boutique hotel and members club in Milan’s vibrant Navigli district. With 32 individually designed rooms, a world-famous cocktail bar, a gym, and a Mediterranean restaurant, we aim to make Aethos Milan a home for travelers and members alike. The essence of great hospitality is an outstanding team. That’s why we are looking for you!

Job Overview

• What We Offer
• Competitive pay including an attractive bonus structure
• Internal training as well as training by external experts
• Work-life balance utilizing flexible staffing accounts
• Semi-annual development meetings
• Attractive development opportunities in a high-growth environment, domestically and internationally
• Young and international work environment
• Uniform
• Free Staff Food
• Family & Friends hotel rate
• Discount in F&B Aethos and retail

Essential Job Functions and Responsibilities

• Guest Relations Management
• Check-in and Check-out of our guests
• Administrative activities such as reservation acceptance and entry in the PMS, cash register / credit card accounting, and general office activities
• CRM Maintenance
• Porter / Concierge activities
• Preparation of hot and cold beverages as well as alcoholic beverages
• Room service
• Invoicing
• Catering of the guests for breakfast & daily business

Core Competencies

• Fluent in English & Italian is a must
• 2+ years of hospitality experience is a plus
• Must be a natural host and passionate about the hospitality industry
• Flexible schedule - long hours and regular evening event coverage
• Ability to make thoughtful decisions and give constructive criticism
• Effective at listening to, understanding, and clarifying guest concerns
• Maintains regular attendance according to hotel standards and scheduling
• Complies with hotel standards and regulations for safe and efficient operations
• Maximizes productivity, identifies problems, and helps implement solutions
• Maintains a warm and friendly demeanor, remaining genuine

Even if you don’t meet all the criteria, we would love to get to know you.

Application must be in English, but Italian fluency is required.