Front Office & Administrative Assistant

FirstMed; Milano; In loco; EUR 28.000 - 35.000; Tempo pieno

Descrizione del lavoro

A growing healthcare provider in Milan is looking for a Front Office & Administrative Assistant. Responsibilities include responding to patient inquiries, registering patients accurately, and coordinating appointments with healthcare providers. The ideal candidate should be fluent in both English and Italian, possess strong organizational skills, and have a proactive attitude. This position offers an opportunity to be part of a dynamic team in a fast-growing international medical company.

Servizi

Freedom to act on your own ideas

Growth opportunities

International work environment

Competenze

• Excellent verbal and written communication skills in English and Italian (C1 level or above).
• Strong project management, multitasking, and organizational skills.
• A proactive, responsible, and detail-oriented approach to work.

Mansioni

• Respond to patient inquiries via website, email, and WhatsApp.
• Accurately register patients and verify insurance.
• Coordinate with doctors regarding patient appointments.

Conoscenze

Fluent in English and Italian

Project management

Communication skills

Multitasking

Detail-oriented

Descrizione del lavoro

Overview

FirstMed Milan is looking for enthusiastic Front Office & Administrative Assistants who can support the team on alternating days from Monday to Friday.

If you are fluent in both English and Italian and would like to start your career at our dynamically growing medical company, here is the deal!

Responsibilities

• Respond to patient inquiries via website, email, and WhatsApp, including appointment cancellations and rescheduling according to clinic protocols.
• Greet patients and visitors courteously and respectfully.
• Accurately register patients in a timely manner, ensuring all information is correct, insurance is verified at the time of registration, and all required signatures are obtained.
• Communicate with insurance providers to gather information on patients’ healthcare coverage.
• Coordinate with doctors regarding their schedules, patient appointments, and sharing exam results or other prescribed visits.
• Take clear and accurate messages on behalf of other departments and maintain strong communication and collaboration with them.
• Demonstrate professionalism, active listening, and a collaborative approach when interacting with patients and healthcare team members.
• Support the development of the FirstMed customer journey by working closely with the executive team and operations department.
• Liaise with external service providers (e.g., Vettore, cleaning service, water supplier, phone service, Doctolib).
• Assist with insurance-related tasks, including completion of medical claim forms, in collaboration with the Operations Specialist in Rome.
• Prepare and send lab test results to patients via email.
• Generate and maintain CRM reports.
• Complete revenue reports in Google Docs.
• Scouts for the most relevant events to boost company awareness and takes part in these events as a FirstMed representative.

Requirements

• A strong desire to learn, along with a professional drive
• Excellent verbal and written communication skills in both English and Italian (C1 level or above)
• Strong project management, multitasking, and organizational skills
• A proactive, responsible, and detail-oriented approach to work
• High sense of ownership and accountability
• A consultative, positive, and charismatic personality

In return, we will give you

• The freedom to act on your own ideas and prove their value (we are big believers in ownership)
• A platform to become the best in the world at what you do. With a bunch of awesome, like-minded people
• An opportunity to join a fast-growth international private healthcare company
• A chance to help shape the team and culture, and play a vital role in the growth and development of the company

If you tick a few of these boxes, we’d like you to get in touch. And feel free to suggest any other boxes that could help us be better and get to know you more.

To make things as smooth as possible, please send your CV in English to [e-mail]

About FirstMed

Founded in 1999 in Budapest, Hungary, by CEO Dennis Diokno, FirstMed is undergoing ambitious expansion. One clinic is already open in Rome, Italy, another is soon to open in Milan, and more will soon be added in other major European cities.

FirstMed Clinics has grown to become the leading provider of private English-speaking family practice, women’s health, pediatric, and specialist medical services. The clinic serves individuals, families, companies, embassies, tourists, and NGOs. Its success is a result of its highly qualified and dedicated staff who strive to improve the patient experience through professional consultations, a clean and comfortable environment, a central location, and available insurance and billing options.

FirstMed places a high value on continuing medical education, regularly sending staff to conferences in the United States and around the world to keep current on managing issues with the most innovative techniques in international medicine.