Front of House (FOH) Team Leader - NEW Club Carrara

LifeFlight Australia Limited; Carrara; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A dynamic fitness brand is opening a new club in Carrara and seeks a Front of House Team Leader. This role focuses on managing member interactions, supervising the reception team, and ensuring exceptional service delivery. You will contribute to creating a vibrant gym environment while driving customer satisfaction and retention through effective leadership.

Servizi

FREE gym membership

Discounts on supplements and apparel

Birthday Leave

Access to Merse Wellness Spas

Competenze

• 3+ years of previous customer service supervisory experience.
• Ability to build rapport and assist people with their goals.
• Experience in a KPI-driven environment.

Mansioni

• Manage customer service delivery and oversee the reception team.
• Drive KPIs of customer service and retention.
• Supervise and train new reception staff.

Conoscenze

Customer Service

Communication

Team Management

Problem Solving

Formazione

First Aid & CPR Certificates

Strumenti

Computer Literacy

Descrizione del lavoro

Front of House (FOH) Team Leader - NEW Club Carrara

We’re bringing the Fitness Cartel experience to Carrara! Our brand-new club is opening soon, offering world-class facilities, cutting-edge equipment, and an incredible fitness community. This is your chance to be part of something special from the very beginning!

At Fitness Cartel Australia, we’re more than a gym – we’re an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.

The Role:

We’re looking for a passionate Front of House (FOH) Team Leader to join our team at our new club in Carrara. In this vital role, you'll be responsible for managing the customer service delivery to our members & overseeing the reception team. You will assist member enquiries with your heartfelt professional service, providing every person who calls Fitness Cartel or walks through our doors, with electric experiences with every interaction. This is a diverse role that will have you switching from greeting members personally & managing customer queries over the phone to the management of the reception team, driving KPI’s of customer service & retention.

Key Responsibilities:

• Customer-facing role focused on member engagement at our reception desk through excellent customer service and support to all.
• Manage overdue accounts and assist with member enquiries for accounts.
• Supervise the Reception team, providing training for new employees & ongoing support.
• Work with the Reception team to meet and exceed customer service targets and other KPI's.
• Answer calls, handle queries & support members who provide feedback.
• Utilise the computer & our various software systems to look up member details, create access key tags, process purchases & assist members with booking classes.
• Perform café duties including using a coffee machine & making protein shakes through the management of our shake app.
• Maintain venue cleanliness ensuring the reception / café area is always neat & tidy, the supplement shelves are stocked sufficiently, and the apparel is precisely displayed.
• Follow directions, prioritise & complete tasks in a timely manner.
• Support our retail sector through selling and discussing our apparel and supplement range with members.
• Support our Club Operations Managers with various duties.
• Perform other related duties.

What you’ll need to succeed:

• 3+ Years of previous customer service supervisory experience with excellent communication skills.
• Financially driven with a natural drive to achieve individual targets and team goals.
• Experience in a KPI-driven environment.
• Ability to build rapport with people from varied walks of life, and a desire to assist people succeed with their goals.
• The ability to solve problems and overcome obstacles.
• Outstanding communication abilities - able to listen, understand, empathise, and influence others.
• Customer-focused with a desire to achieve exceptional customer outcomes.
• Ability to be a role model and live by healthy values and behaviours while being passionate about the gym brand you work for.
• A "can do" attitude with a thirst for learning & ambition for growth.
• A passion for health & fitness & eagerness to work for the industry.
• Be reliable, proactive, punctual, professional & well-presented.
• Have a strong work ethic.
• Be highly motivated & an adaptable team player with the ability to multitask and show initiative.
• Computer literacy & ability to learn new systems.
• Communicate & uphold, policies & procedures of the business to customers and staff.
• Current First Aid & CPR Certificates (if not holding, would be willing to acquire).
• Have flexibility to work hours suitable for the operations of a gym (shift schedules are provided in advance).
• Have Australian working rights.

What we’ll offer you in return:

• A Thriving Culture: Be part of the fitness industry’s most exciting and rapidly expanding brand.
• Career Growth: Opportunities for training, development, and advancement through our Future Leaders program.
• FREE gym membership to all Fitness Cartel locations.
• Discounts on supplements, apparel, and cafe products.
• Birthday Leave - have your birthday off, and get paid for it!
• Access to Merse Wellness Spas at discounted rates.

How to Apply:

Click ‘APPLY’ to submit your resume and a cover letter explaining why you want to work with Fitness Cartel and what you can bring to our team. Applications will be reviewed as received, so don’t wait—apply today!

Note: Only candidates meeting our selection criteria will be contacted. No agencies please!

About us

Fitness Cartel, where our relentless pursuit to be the best version of yourself isn't just amotto—it's a way of life. With an ambitious expansion plan to open 60 health clubs by 2029, we're on a mission to provide the best facilities, customer service, and atmosphere in the industry. Our clubs offer a vast range of services, including Reformer Pilates, a comprehensive weight zone, a dedicated cardio zone, and cycle studios, ensuring a holistic fitness experience. We cater to a diverse community, from fitness enthusiasts to families, offering child-minding services to support parents on their fitness journey. Whether you're a fitness professional looking to advance your career or someone passionate about starting their fitness journey, Fitness Cartel welcomes you to be part of our growing family.