Front House Manager - Hotel Ritz, Milano

Starhotels S.p.A.; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Join Starhotels as a Front House Manager at Hotel Ritz in Milan, where you will lead the Front Office team, ensuring exceptional service for guests. With responsibilities including team mentoring and inter-department coordination, this role offers excellent career growth and a supportive work environment. Candidates with a passion for hospitality and strong communication skills in both Italian and English are encouraged to apply.

Servizi

Stylish uniforms with complimentary laundering

Exclusive discounted stays within the group

Discounts with partners

Ticket Restaurants for dining

Exceptional career advancement opportunities

Competenze

• Over 2 years experience as Front House Manager.
• Fluent in Italian and English.
• Strong mentoring and motivational skills.

Mansioni

• Coordinating the Front Office activities to create memorable guest experiences.
• Being the key point of contact for guests and resolving inquiries.
• Maintaining relationships with other departments.

Conoscenze

Communication

Problem Solving

Customer Service

Strumenti

Opera PMS

Descrizione del lavoro

Join Starhotels and become part of our Hotel Ritz in the heart of Milan.

As Front House Manager you will be the main lead in creating a positive stay for our guests overseeing the Front Office team and providing a high level of service for our guests.

Your responsibilities include:

• Coordinating the activity of the department to create a memorable experience for our guests..
• Mentoring and motivating the team in order to reach their full potential.
• Ensuring a good relationship is maintained between Front Office, Event Department, Housekeeping & Maintenance.
• Being the key point of contact for our guests, efficiently responding to their inquiries and providing information and assistance.
• Staying updated about hotel services, guest needs, and special events.
• Ensuring policies and procedures compliance.

Exceed expectations revealing:

• A unique personality and a true passion for hospitality.
• +2’ years experience as Front House Manager.
• Excellent communication skills.
• Familiarity with Opera PMS for efficient operations.
• Ability to anticipate and resolve challenges and complaint resolution finesse.
• A commitment to delivering a high level of customer service.
• Impeccable grooming standards.
• Versatility in handling various work scenarios.

Embrace global diversity by speaking:

• Italian – fluently
• English – fluently
• Additional languages are a plus.

Unlock a world of benefits including:

• Stylish uniforms with complimentary laundering.
• Exclusive discounted stays within the group.
• Discounts with our partners.
• Ticket Restaurants for delightful dining.

Embrace growth with:

• Exceptional career advancement opportunities through our Performance Management Program.
• An attractive compensation package based on your experience.
• The chance to be a part of an ambitious, caring organization.

At Starhotels, our commitment to equality and inclusion expresses our desire to create a work environment that recognises and appreciates the uniqueness of each person and promotes diversity in all its nuances. This position is open to candidates of all backgrounds, regardless of ethnicity, gender, sexual orientation or disability.

Join us to shape your outstanding career!

Send in your application and let's create exceptional memories together.