Front Desk Supervisor - Hilton Milan

Jobbit; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading hotel company seeks a Front Desk Supervisor to lead front desk operations, ensuring high standards of service and guest satisfaction. Responsibilities include managing a team, handling guest requests, and maximizing sales through effective communication and organization. Ideal candidates have front office experience and excellent language skills.

Competenze

• Front office experience in the hotel, leisure, and/or retail sector.
• Excellent Italian and English knowledge.
• Strong commercial awareness.

Mansioni

• Supervise front desk operations to a high standard.
• Manage guest requests, inquiries, and complaints promptly.
• Maximize sales revenues through up-selling.

Conoscenze

Strong commercial/business awareness

Sales capabilities

Excellent supervisory skills

Interpersonal skills

Communication skills

Exceptional guest service skills

Organizational skills

Formazione

Relevant supervisory/management certificate, diploma, or degree

Descrizione del lavoro

Hosco

A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, guest requests, concierge services, and promotion of in-house activities.

What will I be doing?

Responsibilities

As Front Desk Supervisor, you will oversee the front office activities between the guest, the hotel, and the various hotel departments. You are responsible for supervising the activities that create the first impressions of our guests and must perform the following tasks to the highest standards:

• Supervise front desk operations during your assigned shift to a consistently high standard
• Ensure your shift team has current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP guests in the hotel that day
• Monitor the appearance, standards, and performance of team members with an emphasis on training and teamwork
• Maximize sales revenues through up-selling and marketing programs
• Manage guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the front desk with a focus on hospitality and guest service

What are we looking for?

Skills

A Front Desk Supervisor serving Hilton brands is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the following attitude, behaviors, skills, and values:

• Front office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, interpersonal, and communication skills
• A passion for delivering exceptional levels of guest service
• Excellent Italian and English knowledge
• Excellent grooming standards

It would be advantageous if you demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate, diploma, or degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing team members are at the heart of it all.

Sector: Hotel/Tourism

Role: Customer Service