Front Desk Supervisor

Hilton Worldwide, Inc.; Varese; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A global hospitality company is looking for a Front Desk Supervisor in Varese, Italy. The ideal candidate will supervise front desk operations, ensure high service standards, and handle guest inquiries. Strong supervisory and communication skills are essential, along with experience in hospitality management. The role offers full-time employment with a focus on delivering outstanding guest experiences.

Competenze

• Experience in management or supervisory roles in hospitality.

Mansioni

• Supervise front desk operations during your shift to maintain high standards.
• Ensure team knowledge of hotel products, services, pricing, and promotions.
• Inform the team of any VIP guests or special events.
• Monitor appearance standards and performance, emphasizing training and teamwork.
• Maximize revenue through upselling and marketing initiatives.
• Handle guest requests, inquiries, and complaints promptly and effectively.
• Maintain a professional and welcoming front desk environment.

Conoscenze

Experience in Front Office operations

Strong commercial awareness and sales skills

Calm, organized work ethic

Excellent supervisory, interpersonal, and communication skills

Passion for delivering outstanding guest service

Fluent in Italian and English

Formazione

Relevant supervisory or management certification, diploma, or degree

Descrizione del lavoro

A Front Desk Supervisor serving Hilton brands is dedicated to ensuring exceptional guest experiences and working collaboratively with team members. The ideal candidate should possess the following attributes:

• Experience in Front Office operations within the hotel, leisure, or retail sectors
• Strong commercial awareness and sales skills
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, interpersonal, and communication skills
• Passion for delivering outstanding guest service
• Fluent in Italian and English

Preferred additional qualifications include:

• Relevant supervisory or management certification, diploma, or degree

Working at Hilton

Hilton is a leading global hospitality company offering a range of accommodations from luxury hotels and resorts to extended-stay suites and mid-priced hotels. With nearly a century of service, Hilton is committed to providing exceptional guest experiences worldwide. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create memorable experiences every day. Our team members are at the heart of this mission.

Equal Opportunity Employer

We are an Equal Opportunity Employer, including AA, Disabled, and Veterans.

Role Overview

The Front Desk Supervisor oversees all activities at the hotel front desk, including check-in/check-out, guest requests, concierge services, and promoting in-house activities.

Key Responsibilities

• Supervise front desk operations during your shift to maintain high standards
• Ensure team knowledge of hotel products, services, pricing, and promotions, including VIP and special events
• Inform the team of any VIP guests or special events
• Monitor appearance standards and performance, emphasizing training and teamwork
• Maximize revenue through upselling and marketing initiatives
• Handle guest requests, inquiries, and complaints promptly and effectively
• Maintain a professional and welcoming front desk environment

Requirements

Experience in management or supervisory roles in hospitality

Employment Type: Full-Time

Vacancy: 1

Job code: J-18808-Ljbffr