Front Desk Supervisor

JR Italy; Pavia; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Join a leading global hospitality company as a Front Desk Supervisor, where you will oversee front office activities and ensure exceptional guest experiences. This role requires strong leadership, communication skills, and a passion for delivering outstanding service. You will be responsible for training your team, maximizing sales, and creating memorable first impressions for guests. If you thrive in a dynamic environment and are committed to excellence, this is the perfect opportunity for you to shine in the hospitality industry.

Competenze

• Experience in front office operations within the hotel or retail sector.
• Strong commercial awareness and sales capabilities.

Mansioni

• Supervise front desk operations and ensure high standards.
• Manage guest requests and maintain professional appearance.

Conoscenze

Front Office experience

Sales capabilities

Organizational skills

Communication skills

Guest service

Bilingual (Italian and English)

Descrizione del lavoro

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A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
What will I be doing?
As Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

What are we looking for?
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• Excellent Italian and English knowledge

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

by helplavoro.it