Front Desk Supervisor

JR Italy; Pavia; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading hospitality company in Pavia is seeking a Front Desk Supervisor. The role focuses on overseeing front desk operations, ensuring high guest satisfaction, and managing a team to uphold service standards. Ideal candidates will demonstrate strong experience in hospitality with a passion for guest service and effective communication. Join a dynamic team in a globally recognized establishment.

Competenze

• Experience in the hotel, leisure, and/or retail sector.
• Strong sales capabilities and commercial awareness.
• Excellent supervisory and interpersonal skills.

Mansioni

• Supervise front desk operations during shifts.
• Manage guest requests and complaints promptly.
• Maximize sales revenues through up-selling.

Conoscenze

Front office experience

Commercial awareness

Sales capabilities

Interpersonal skills

Communication skills

Guest service

Italian language

English language

Grooming standards

Formazione

Relevant supervisory certificate

Descrizione del lavoro

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Front Desk Supervisor

A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, guest requests, concierge services, and promotion of in-house activities.

What will I be doing?

As Front Desk Supervisor, you will oversee the front office activities between the guest, the hotel, and various hotel departments. You are responsible for supervising activities that create the first impressions of our guests and must perform the following tasks to the highest standards:

• Supervise front desk operations during your assigned shift to a consistently high standard
• Ensure your shift team has current knowledge of hotel products, services, pricing, special promotional offers, and VIP or special events
• Advise your team of any special events or VIP guests in the hotel that day
• Monitor the appearance, standards, and performance of team members with an emphasis on training and teamwork
• Maximize sales revenues through up-selling and marketing programs
• Manage guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the front desk with a focus on hospitality and guest service

What are we looking for?

A Front Desk Supervisor serving Hilton brands is always working on behalf of our guests and collaborating with other team members. To succeed in this role, you should demonstrate the following:

• Front office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, interpersonal, and communication skills
• A passion for delivering exceptional guest service
• Excellent Italian and English language skills
• Excellent grooming standards

It would be advantageous if you also demonstrate:

• A relevant supervisory/management certificate, diploma, or degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, offering a range of accommodations from luxurious hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided the finest in guest experiences, service, amenities, and value. Our vision is "to fill the earth with the light and warmth of hospitality," and our team members are at the heart of this mission, creating remarkable experiences worldwide every day.