Front Desk Supervisor

Rocco Forte Hotels Germany_Career; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading hotel group in Milan is seeking a Front Desk Supervisor to oversee front desk operations and ensure high service standards. The ideal candidate should have prior experience in hospitality, excellent communication skills, and proficiency in hotel management software. This full-time position offers learning opportunities and employee discounts on hotel stays, food, and wellness services.

Servizi

Learning & development activities

Reduced hotel rates after 6 months

50% discount at bars and restaurants

20% discount on wellness treatments

Competenze

• Professional experience, preferably at international level, in the same role.
• English knowledge at Advanced level. A third language is preferred.
• Strong passion for hospitality and attention to details.

Mansioni

• Supervise and execute all Front Desk activities according to company standards.
• Assist the Front Office Manager with guest reservations and special requests.
• Create personalized relationships with Guests, anticipating their needs.

Conoscenze

Managing Team Performance

Personal Effectiveness

Personal and team development

Business awareness

Service excellence

Technically skilled

Strumenti

Hotel management software (e.g., Opera)

Microsoft Office package (Word, Excel, PowerPoint)

Descrizione del lavoro

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Apply for this role! If your profile matches our requirements, you'll be invited to an interview with our managers on September 2nd and 3rd, during our Recruitment Days in Milan!

FRONT DESK SUPERVISOR

Main Purpose

The Front Desk Supervisor monitors and coordinates the Front Desk team as shift leader, ensuring the highest standards of service to offer the best experience to the Guest.

Reports to : Front Desk Manager

Main Duties & Responsibilities

• Supervise and execute all the Front Desk activities (check-in, check-out, escorting, rooming, providing information), according to the company standards and procedures;
• Assist the Front Office Manager in managing all the details of Guests’ reservation and special requests, working closely with all other departments when needed;
• Assist the Front Office Manager in training, motivating and coaching the Front Desk team;
• Organise the daily activities of the Front Desk Agents during their shift;
• Create and maintain a professional and personalised relationship with Guests, anticipating their needs and handling comments and complaints;
• Maintain professional and personalised relationships with colleagues and other departments.

We Offer

• Temporary (1 year) contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportunities.
• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
• Staff celebrations.

Competencies Required

• Managing Team Performance : Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.
• Personal Effectiveness : Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.
• Personal and team development : Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.
• Business awareness : Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.
• Service excellence : Delivers service standards, which consistently exceed guest expectations.
• Technically skilled : Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.

Other Requirements

• Professional experience, preferably at international level, in the same role;
• English knowledge at Advanced level. A third language is preferred;
• Knowledge of hotel management software (e.g., Opera);
• Knowledge of the Microsoft Office package (Word, Excel, PowerPoint);
• Strong passion for hospitality and attention to details;
• Previous experience as trainer is a plus;
• Flexibility.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196 / 03).

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management and Manufacturing

Industry: Hospitality

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