Front Desk Supervisor

Hosco.com; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading hospitality service provider in Milan is seeking a Front Desk Supervisor to oversee front office activities. You will supervise operations, manage guest inquiries, and ensure high service standards. Applicants should have front office experience, strong communication skills, and be fluent in Italian and English. This role provides opportunities for growth within a global hospitality brand.

Competenze

• Experience in hotel, leisure, or retail sectors.
• Calm, organized work ethic with prioritization skills.
• Passion for delivering exceptional guest service.

Mansioni

• Supervise front desk operations during assigned shifts.
• Ensure team knowledge of services and events.
• Manage guest requests and complaints.

Conoscenze

Experience in front office roles

Strong commercial awareness

Supervisory skills

Excellent communication skills

Fluent in Italian and English

Organizational skills

Formazione

Relevant supervisory or management certificate

Descrizione del lavoro

A Front Desk Supervisor supervises activities managed at the hotel front desk, including check-in / check-out, guest requests, concierge services, and promotion of in-house activities.

What will I be doing?

As a Front Desk Supervisor, you will oversee the front office activities between the guest, the hotel, and various hotel departments. You are responsible for supervising activities that create the first impressions of our guests. Your tasks will include:

• Supervising front desk operations during your assigned shift to ensure high standards
• Ensuring your team has up-to-date knowledge of hotel products, services, pricing, promotional offers, and VIP or special events
• Advising your team of any special events or VIP guests
• Monitoring the appearance, standards, and performance of team members, emphasizing training and teamwork
• Maximizing sales through up-selling and marketing programs
• Managing guest requests, inquiries, and complaints promptly and thoroughly
• Maintaining a professional appearance of the front desk with a focus on hospitality and guest service

What are we looking for?

A Front Desk Supervisor working for Hilton brands represents the hotel to our guests and collaborates with team members. To succeed in this role, you should demonstrate the following:

• Experience in front office roles within the hotel, leisure, or retail sectors
• Strong commercial awareness and sales skills
• A calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, interpersonal, and communication skills
• A passion for delivering exceptional guest service
• Fluent in Italian and English
• Excellent grooming standards

It would be advantageous to have:

• A relevant supervisory or management certificate, diploma, or degree

What is it like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided business and leisure travelers with exceptional accommodations, service, amenities, and value. Our vision is "to fill the earth with the light and warmth of hospitality," inspiring us to create remarkable experiences worldwide every day. Our team members are at the heart of this mission.

by helplavoro.it