Front Desk Manager

Rocco Forte Hotels Germany_Career; Milano; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A prestigious hotel chain in Milan is looking for a Front Desk Manager to ensure high standards of guest care and manage Front Office operations. The ideal candidate has experience in 5-star hotels, is fluent in Italian and English, and holds a degree in hotel management. This role involves leading a team, managing guest requests, and optimizing service delivery. The company offers competitive benefits including reduced hotel rates for staff.

Servizi

Learning & development activities

Reduced-rate stay in hotels

Staff celebrations

Competenze

• Fluent in Italian and English; third language preferred.
• Experience as Front Desk Manager in 5-star hotels, international experience preferred.
• Evidence of self-development through courses or workshops.

Mansioni

• Coordinate and supervise Reception operations.
• Select and develop team members, monitor performance, and provide feedback.
• Lead department to achieve financial and quality objectives.

Conoscenze

Managing Team Performance

Personal Effectiveness

Service Excellence

Business Awareness

Technical Skills

Formazione

Degree in hotel management

Strumenti

Hotel management software (Protel, Opera)

Microsoft Office

Descrizione del lavoro

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Main Purpose

As Front Desk Manager, you will be one of our Ambassadors of Excellence: quality and Guest care will be your main focus. You will be responsible for the operations of our Front Office, ensuring the highest service standards. You will support, coordinate, and develop the department’s team members to exceed Guests’ expectations.

Reports to : Hotel Manager.

Main Duties & Responsibilities

• Coordinate and supervise Reception operations
• Responsible for selecting and developing team members, monitoring performance, providing feedback, and setting relevant development objectives
• Lead the department to achieve financial, quality, and people objectives, working daily with Reservations to maximize occupancy and revenue
• Review daily arrivals to ensure proper handling of Guest requests, manage room allocation, and handle front office accounting tasks

We Offer

• Temporary contract according to C.C.N.L. Settore Turismo
• Learning & development activities and career opportunities
• Reduced-rate stay in our hotels (35€ per night) after 6 months, with 50% discount at bars/restaurants and 20% on wellness treatments and products
• Staff celebrations

Competencies Required

• Managing Team Performance: Set high standards, guide, develop, and take corrective actions
• Personal Effectiveness: Adapt interpersonal skills to achieve high-quality results
• Personal and team development: Seek opportunities to learn and develop
• Business awareness: Understand the impact of service delivery on success
• Service excellence: Deliver service standards exceeding guest expectations
• Technical skills: Demonstrate job knowledge and skills according to SOPs

Other Requirements

• Fluent in Italian and English; third language (Spanish, French, or German) preferred
• Experience as Front Desk Manager in 5-star hotels; international experience preferred
• Degree in hotel management preferred
• Evidence of self-development through courses or workshops
• Knowledge of hotel management software (Protel, Opera)
• Proficiency in Microsoft Office

Workplace

Via Senato 5, 02121, Milan.

Please apply with your CV and consent to data processing according to privacy laws.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Other

Industries

• Hospitality

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