Front Desk Manager

Rocco Forte Hotels - Italy; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

An esteemed hospitality organization in Milan is seeking a Front Desk Manager to lead the front office team and ensure exceptional guest service standards. The role includes supervising operations, developing team members, and achieving financial objectives. Ideal candidates will have prior experience in 5-star hotels and a degree in hotel management. Fluency in Italian and English is required, with additional languages preferred.

Servizi

Reduced hotel rates

50% discount at bars and restaurants

20% discount on wellness treatments

Learning and development activities

Staff celebrations

Competenze

• Fluent in Italian and English; proficiency in a third language beneficial.
• Experience as a Front Desk Manager in 5-star hotels preferred.
• Evidence of self-development through courses and workshops.

Mansioni

• Coordinate and supervise front desk operations.
• Manage team performance and development.
• Ensure proper handling of guest requests.

Conoscenze

Team Management

Interpersonal Skills

Business Awareness

Service Excellence

Technical Skills

Language Proficiency

Formazione

Degree in Hotel Management

Strumenti

Hotel Management Software

Microsoft Office

Descrizione del lavoro

FRONT DESK MANAGER

Main purpose:
As Front Desk Manager you will be one of our Ambassadors of Excellence: quality and Guest care will be your main focus. You will be responsible for the operations of our Front Office, ensuring the highest service standards. You will support, coordinate and develop the department’s team members in order to exceed Guests’ expectations.
Reports to: Hotel Manager.

Main duties & responsibilities:

• Coordinate and supervise Reception operations

• Responsible for selection and development of team members, monitoring performance and providing feedback and setting relevant development objectives to each one of them;
• Responsible for leading the department in order to reach financial, quality and people objectives. Daily cooperation with Reservations to maximise occupancy and room revenue.
• Review daily arrivals to ensure proper handling of any Guest’s request. Manage room allocation and accounting tasks related to front office operations.

We offer:

• Temporary contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportunities.
• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
• Staff celebrations.

Competencies required:

• Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.
• Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.
• Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.
• Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.
• Service excellence: Delivers service standards, which consistently exceed guest expectations.
• Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.

Other requirements:

• Excellent command of Italian and English, both spoken and written. A third language is preferred (Spanish, French or German);
• Previous experience as Front Desk Manager in 5 stars hotels; international experience preferred
• Preferable degree in hotel management;
• Preferable evidence of self-development through specialized courses, conferences/workshops;
• Knowledge of Hotel Management software such as Protel or Opera;
• Knowledge of Microsoft Office package.

Workplace:Via Senato 5, 02121, Milan.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).