Front Desk Agent - October 2026, W Sardinia

W Hotels; Arzachena; In loco; EUR 22.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Staff canteen

Housing (staff accommodation)

Descrizione del lavoro

W Hotels in Arzachena, Italy, is seeking a non-management Front Desk/Guest Services professional for full-time employment. Located at SP 59, Poltu Quatu, Arzachena, this role involves processing guest check-ins/outs, handling various payments, and coordinating with housekeeping to ensure room readiness.

The position emphasizes exceptional guest service, clear communication, and the ability to balance multiple tasks while maintaining professional appearance and following company policies.

Competenze

• High school diploma or GED is required.
• No related work experience.
• No supervisory experience.
• No license or certification.

Mansioni

• Process guest check-ins by confirming reservations, assigning rooms, and issuing room keys.
• Process payments including room charges, cash, checks, debit, or credit.
• Handle check-outs and resolve late or disputed charges.
• Answer calls, records, and processes guest requests and questions.
• Coordinate with Housekeeping to track room readiness.
• Provide directions and local area information to guests.

Conoscenze

Customer service

Cash handling

Communication

multitasking

Formazione

High school diploma or GED

Descrizione del lavoro

Additional Information housing staff canteen

Job Number 26121038

Job Category Rooms & Guest Services Operations

Location SP 59, Poltu Quatu, Arzachena Sassa 07021, Italy VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Pay Range: EUR 26000 Annual Salary

Position Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.