Front & Bck Office Trainee con Inserimento Immediato

CASTELLO DI VICARELLO SOCIETA' SEMPLICE SOCIETA' AGRICOLA; Grosseto; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A hospitality establishment in Grosseto, Italy is seeking a Receptionist to ensure exceptional guest experiences. Responsibilities include managing front desk operations, responding to guest inquiries, handling finances, and coordinating events. Ideal candidates must possess effective communication, strong customer service skills, and attention to detail. This position offers flexible working hours with free accommodation and meals during workdays.

Servizi

Free accommodation nearby

Free meals during working days

Mansioni

• Ensure efficient running of the reception according to hotel policies.
• Handle the company’s finances, including payroll.
• Manage direct bookings and OTAs.
• Answer questions about hotel policies and services.
• Provide customer service and assist with guest problems.
• Coordinate special events such as weddings.
• Assist with administrative tasks like accounting.
• Maintain records of customer information.

Conoscenze

Effective communication skills

Attention to detail

Strong customer service skills

Organizational skills

Descrizione del lavoro

RECEPTIONIST - JOB DESCRIPTION

WHO WE ARE LOOKING FOR

The receptionist works closely with the Front Office Manager to ensure that guests have an exceptional experience during their stay at the hotel.

The receptionist handles many of the day-to-day tasks involved in running a hotel.

They may also be responsible for overseeing the daily operations of the front desk, resolving guest complaints or concerns.

Must be familiar with customer service best practices, able to think quickly on their feet, work well under pressure, and handle difficult situations.

Works closely with the front office manager to ensure smooth front desk operations and the ability to multitask under stress.

RESPONSIBILITIES

Ensure the efficient running of the reception according to the hotel’s policies and procedures.

Handle the company’s finances, including reconciling accounts and processing payroll.

Manage direct bookings and OTAs

Answer questions about hotel policies, room availability, and other customer service issues.

Provide customer service by answering questions about hotel amenities and services, making reservations, and assisting with guest problems.

Coordinate special events such as weddings or villa rentals in conjunction with the Front Office Manager.

Assist the manager with administrative tasks such as payroll processing, accounting, and bookkeeping.

Maintain records of customer information, preferences, and interactions.

REQUIREMENTS

Effective communication skills.

Attention to detail.

Strong customer service skills.

Organizational skills.

WORKING HOURS & BENEFITS

Working 6 days a week with flexible hours.

Free accommodation (10-minute drive away).

Free meals (lunch and dinner) during working days.

Salary: €400.00 - €500.00 per month.