Freelance Customer Service Representative -italian

United Call Centers Kft; Napoli; Remoto; EUR 30.000 - 50.000; Part-time

Descrizione del lavoro

A global call center service provider is seeking an experienced Italian-speaking Customer Service Representative to join their remote team. Responsibilities include managing customer service, escalating issues, and maintaining communication standards. Candidates should have at least a C1 level in both Italian and English, along with 1-2 years of relevant experience. The role offers a flexible schedule and competitive pay at €8/hour.

Servizi

Flexible working hours

Work-from-home opportunities

Competenze

• C1 level in Italian and English required.
• 1-2 years experience in a call/service center.
• Strong analytical and problem-solving skills.

Mansioni

• Escalate issues for Second Line Helpdesk support.
• Assist with administrative tasks for the campaign.
• Ensure SLA compliance and customer needs ownership.

Conoscenze

Excellent communication skills

Analytical skills

Problem-solving skills

Ability to work flexible hours

Strumenti

CRM tools

Descrizione del lavoro

United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. We offer OmniChannel Front Office BPO services worldwide in all languages and are currently seeking a talented Italian-speaking CSR for our international team.

Job Overview

Our new teammates will participate in managing multilingual customer service for one of our clients, a flagship of shared green mobility across the EU.

Application Process

Please prepare a short (2-3 minute) voice recording in Italian, where you introduce yourself and explain why you would like to work with us.

Responsibilities

1. Escalate issues in Italian and/or English for Second Line Helpdesk support if applicable.
2. Assist with additional administrative tasks related to the campaign.
3. Follow instructions, standard operating procedures, call scripts, and FAQs provided by management.
4. Ensure SLA compliance and demonstrate ownership mentality towards customer needs.
5. Maintain punctuality and availability for assigned shifts.
6. Participate in all required training sessions.
7. Substitute for other agents when needed.
8. Provide immediate feedback on any issues with the used programs.

Agent Requirements

1. At least C1 level in Italian and C1 in English.
2. 1-2 years of experience in a call/service center in a similar role.
3. Excellent written and spoken communication skills.
4. Strong analytical and problem-solving skills.
5. Familiarity with CRM tools is an advantage.
6. Able to work 140+ hours per month in CET timezone.

Work Environment

1. Quiet workspace at home.
2. USB headset with microphone.
3. Computer or laptop with Windows 8 or above.
4. Broadband internet connection.
5. Located in EMEA countries.

Offer Details

1. €8 per hour, paid monthly within the first ten working days of the following month.
2. Remote work with flexible schedule.
3. Benefits include flexible working hours and work-from-home opportunities.

COVID-19 Considerations

Home-office / remote work.

Experience & Language Requirements

1. Customer Service / call center experience: 1 year minimum.
2. English at C1 level (required).
3. Italian at C1 level (required).