Freelance Customer Service Representative -italian

United Call Centers Kft; Giugliano in Campania; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading global company providing multilingual call center services is seeking an Italian-speaking Customer Service Representative to join their remote team. The role involves assisting with customer service, adhering to protocols, and providing feedback on services. Ideal candidates should have prior customer service experience and excellent language skills.

Servizi

Flexible hours

Work from home opportunities

Paid monthly

Competenze

• C1 level in Italian and English required.
• 1-2 years experience in a call/service center.

Mansioni

• Assist in multilingual customer service.
• Follow SOPs and ensure SLA compliance.

Conoscenze

Communication

Problem Solving

Analytical Skills

Strumenti

CRM tools

Descrizione del lavoro

United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. We offer OmniChannel Front Office BPO services worldwide in all languages and are currently seeking a talented Italian-speaking CSR for our international team.

Our new teammates will participate in running multilingual customer service for one of our clients, a flagship of shared green mobility across the EU.

Application Instructions

Please prepare a short (2-3 minute) voice recording in which you :

• Introduce yourself and explain why you would like to work with us.

Job Responsibilities

• Escalate problems in Italian and / or English for Second Line Help-desk support, if applicable.
• Assist with additional administrative tasks related to the campaign.
• Learn and follow instructions, use standard operating procedures, call scripts, and FAQs provided by management.
• Ensure SLA compliance and demonstrate ownership mentality toward customer needs.
• Be punctual and available for assigned shifts.
• Participate in all required training sessions.
• Substitute for other agents if needed.
• Provide immediate feedback on any issues with the used programs.

Agent Requirements

• At least C1 level in Italian and English.
• 1-2 years of experience in a call / service center in a similar role.
• Excellent written and spoken communication skills.
• Strong analytical and problem-solving skills.
• Familiarity with CRM tools is an advantage.
• Able to work 140+ hours per month in CET timezone.
• Quiet home workspace, USB headset, Windows computer / laptop (Windows 8 or above), and broadband internet.
• Located in EMEA countries.

Our Offer

• 8 EUR / hour, paid monthly, within the first ten working days of the following month.
• Remote work with flexible hours.
• Work from home opportunities.
• COVID-19 considerations : home-office / remote work.

Experience and Language Requirements

• Customer Service / call center experience : 1 year (required).
• Languages : English and Italian at C1 level (required).

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