Food Supply Chain Coordinator

NSF; Bologna; On-site; EUR 25,000 - 32,000; Full time

Job summary

NSF in Bologna is seeking a Food Supply Chain Coordinator EMEA to support scheduling and administrative audits, inspections and certification activities. The role focuses on developing scheduling knowledge, delivering excellent customer service, and maintaining accurate operational data.

You will handle client inquiries, coordinate audits, update records, and collaborate with operations teams. This temporary 6-month contract emphasizes attention to detail, effective communication, and the

Qualifications

• Previous administrative or customer service experience.
• Preferably a first experience within scheduling or operations environment.
• Knowledge of audit, certification or service delivery activities would be an asset.
• Proficiency in Microsoft Office applications.
• Attention to detail and a high level of accuracy.
• Effective communication and problem-solving skills.
• Ability to prioritize workload effectively.
• Customer service focused mindset.

Responsibilities

• Giving an excellent service to clients and key accounts so that they have a seamless and simple scheduling experience.
• Respond to customer enquiries professionally and promptly.
• Maintain up to date knowledge of support area and customer expectations.
• Support resolution of scheduling issues.
• Ensure customer and audit documentation is complete and correctly filed.
• Update audit status information and administrative records.
• Work collaboratively with colleagues across operations.
• Support the scheduling of audits and assessments under guidance from senior team members.
• Participate in team meetings and training activities.
• Support process improvement initiatives where appropriate.

Skills

Administrative experience

Customer service

Scheduling knowledge

Attention to detail

Communication skills

Prioritization

Tools

Microsoft Office

Job description

This role is temporarywith a fixed-term contract of 6 months. There is the option to review and extend this contract, if required at the end of this period.

Our Food Supply Chain Coordinator EMEA is responsible for supporting the scheduling and operational administration of audits, inspections, and certification activities. This role focuses on developing scheduling knowledge, providing excellent customer service, and ensuring operational data is maintained accurately and efficiently.

Responsibilities:

• Giving an excellent service to clients and key accounts so that they have a seamless and simple scheduling experience.
• Respond to customer enquiries professionally and promptly.
• Maintain up to date knowledge of support area and customer expectations.
• Support resolution of scheduling issues.
• Ensure customer and audit documentation is complete and correctly filed.
• Update audit status information and administrative records.
• Work collaboratively with colleagues across operations.
• Support the scheduling of audits and assessments under guidance from senior team members.
• Participate in team meetings and training activities.
• Support process improvement initiatives where appropriate.

Qualifications:

• Previous administrative or customer service experience
• Preferably a first experience within a scheduling or operations environment
• Knowledge of audit, certification or service delivery activities would be an asset
• Proficiency in Microsoft Office applications
• Have attention to detail and a high level of accuracy
• Effective communication and problem-solving skills
• Ability to prioritize workload effectively
• Customer service focused mindset