(fluent Hebrew & English) Customer Support Consultant (Italy)

SupportYourApp Inc.; Umbria; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading Support-as-a-Service company is seeking a Customer Support Consultant to provide exceptional customer support in a remote role. You will build relationships with clients and meet KPIs in a diverse, multilingual environment. The ideal candidate has strong Hebrew and English skills along with customer support experience. Enjoy flexible hours and opportunities for personal development while contributing to a multicultural team.

Servizi

Flexible schedule

Opportunity to work fully remote

Paid intensive training

Bonuses for referring friends

Work-life balance

Competenze

• C1 level Hebrew and B2 level English speaking and writing required.
• Experience in customer support is necessary.
• Personal laptop or computer with minimum 8GB RAM required.

Mansioni

• Provide exceptional customer support via chats and emails.
• Build positive relationships with customers.
• Meet team KPIs and stay updated on technology.

Conoscenze

Excellent Hebrew

English proficiency

Analytical skills

Research skills

Positive attitude

Descrizione del lavoro

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do :

• Provide exceptional customer support via chats and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Stay up-to-date with cutting-edge technology
• Securely handle customers’ sensitive information
• Apply the latest customer happiness practices
• Maintain knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role :

Excellent Hebrew (at least C1 level in both spoken and written) and English (B2 level) skills

Experience in customer support

Analytical and research skills

Positive and responsible attitude

Personal laptop or computer (minimum 8GB RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Will be a great plus :

Experience in technical support

Experience with CRM systems

Benefits and Perks :

Flexible schedule

Opportunity to work fully remote

Inclusive international environment

Compensation in USD

Bonuses for referring friends

Paid intensive training and probation

Work-life balance

Responsive management interested in your growth and long-term cooperation

Opportunities for self-development

Who we are :

SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies worldwide.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support with 8 hubs around the world.

We treat our team like our clients, offering unlimited care, individual approach, and a positive experience.

We welcome people from various backgrounds. Send your CV in English, highlighting your outstanding skills!

Visit our website : DISCLAIMER

We are a multinational company with unbiased views. Candidate assessment is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other legally protected characteristic.

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