(fluent Hebrew & English) Customer Support Consultant (Italy)

SupportYourApp Inc.; Ferrara; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Une entreprise leader dans le domaine des services de support recherche un consultant en support client pour rejoindre son équipe. Vous travaillerez dans un environnement multicultural et multinational, offrant un soutien exceptionnel aux clients par le biais de communications en ligne. Une connaissance avancée de l'hébreu et un bon niveau d'anglais sont essentiels, ainsi qu'une expérience préalable en support client. Profitez de la possibilité de travailler à distance tout en offrant une contribution significative à une entreprise dynamique.

Servizi

Travail entièrement à distance

Environnement international inclusif

Bonifications pour recommandations d'amis

Formation intensive et probation payées

Équilibre travail-vie

Gestion réactive intéressée par votre croissance

Conditions favorables au développement personnel

Competenze

• Expérience en support client souhaitée.
• Utilisation d'un ordinateur personnel avec au moins 8 Go de RAM.
• Connexion Internet stable requise (minimum 50 Mbps de téléchargement, 40 Mbps de téléchargement).

Mansioni

• Fournir un support client exceptionnel par chats et emails.
• Construire des relations positives et durables avec les clients.
• Maintenir des connaissances sur les produits et services des clients.

Conoscenze

Excellente maîtrise de l'hébreu

Maîtrise de l'anglais

Compétences analytiques

Attitude positive et responsable

Descrizione del lavoro

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

What you will do :

• Provide exceptional customer support via chats and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role :

• Excellent Hebrew (at least C1 level in both spoken and written) and English B2 skills
• Experience in customer support
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus :

• Experience in technical support
• Experience with CRM systems

Benefits and Perks :

• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are :

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills!

Visit our website : DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

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