Floor Manager (Bar)

Rocco Forte Hotels; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Join a prestigious hotel as a Floor Manager, where you will support the Director of Bars in delivering exceptional service and overseeing bar operations. This role involves leading a team, ensuring guest satisfaction, and managing financial objectives. Enjoy development opportunities, competitive benefits, and a vibrant work environment in the heart of Milan.

Servizi

Permanent contract according to C.C.N.L. Settore Turismo

Reduced hotel rate after 6 months

50% discount at bars and restaurants

20% discount on wellness treatments

Staff celebrations

Competenze

• Professional experience in a similar role in 5-star hotels or well-known bars.
• Advanced English knowledge.
• Previous experience as a trainer is a plus.

Mansioni

• Support the Director of Bars to ensure tailored guest experiences.
• Oversee bar operations and manage team performance.
• Assist in achieving financial goals and organizing events.

Conoscenze

Customer Focus

Team Leadership

Problem Solving

Adaptability

Technical Skills

Formazione

Valid HACCP certification

Self-development through specialized courses

Strumenti

F&B management software

Descrizione del lavoro

The Floor Manager supports the Director of Bars in overseeing the efficient running and profitability of the outlet according to our standards and procedures.

Reports to : Director of Bars.

Main duties and responsibilities :

• Support to the Director of Bars in ensuring a tailor made bar experience and satisfaction of Guests according to our standards and procedures;
• Ensure that bar Team works according to our standards and procedures;
• Oversee the bar service supporting the Team when needed;
• Create and maintain a professional and personalised relationship with Guests, handling comments and complaints;
• Create and maintain a professional relationship with colleagues and other departments;
• Able and willing to motivate the Team to obtain Guests’ satisfaction;
• Support the Director of Bars in accomplishing outlet human resources objectives by orienting, training, scheduling, coaching, counselling and disciplining employees and staff rotas;
• Support the Director of Bars in reaching the outlet financial goals, in drafting inventory, in controlling stock level and costs;
• Support the Director of Bars in organising events in the Hotel under the F&B Manager supervision (e.g. banquets, weddings).

We offer :

• Permanent contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportunities.
• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
• Staff celebrations.
• Managing Team Performance : Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.
• Personal Effectiveness : Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.
• Personal and team development : Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.
• Business awareness : Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.
• Service excellence : Delivers service standards, which consistently exceed guest expectations.
• Technically skilled : Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.

Other requiements :

• Professional experience in a similar role in 5 stars hotels and / or well-known bar;
• English knowledge at Advanced level;
• Knowledge of F&B management software;
• Preferable evidence of self-development through specialized courses, conferences / workshops;
• Valid HACCP certification;
• Previous experience as trainer is a plus.