Floor Manager (Bar)

Rocco Forte Hotels Germany_Career; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading hotel in Milan is seeking a Floor Manager for their bar. This position involves overseeing operations, ensuring guest satisfaction, and leading a team to provide exceptional service standards. The ideal candidate will have relevant experience in upscale hospitality settings and a strong commitment to staff development.

Servizi

Learning & development activities

Reduced hotel stay rates after 6 months

Discounts at bars and restaurants

Staff celebrations

Competenze

• Advanced English proficiency is necessary.
• Experience as a trainer is a plus.
• Evidence of self-development through courses or workshops.

Mansioni

• Support the Director of Bars in overseeing operational efficiency.
• Ensure the bar team meets service standards.
• Create professional relationships with guests and manage complaints.

Conoscenze

Team Management

Customer Service

Financial Awareness

Problem Solving

Formazione

HACCP Certification

Experience in 5-star hotels or reputable bars

Strumenti

F&B management software

Descrizione del lavoro

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Main Purpose

The Floor Manager supports the Director of Bars in overseeing the efficient running and profitability of the outlet according to our standards and procedures.

Reports to

Director of Bars.

Main Duties And Responsibilities

• Support the Director of Bars in ensuring a tailor-made bar experience and guest satisfaction according to our standards and procedures;
• Ensure the bar team works according to our standards and procedures;
• Oversee the bar service, supporting the team when needed;
• Create and maintain a professional and personalized relationship with guests, handling comments and complaints;
• Foster professional relationships with colleagues and other departments;
• Motivate the team to achieve guest satisfaction;
• Assist the Director of Bars in managing human resources, including training, scheduling, coaching, and disciplining employees;
• Support in reaching financial goals, inventory management, and controlling stock levels and costs;
• Organize hotel events under the supervision of the F&B Manager (e.g., banquets, weddings).

We Offer

• Permanent contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportunities.
• Reduced hotel stay rates after 6 months, discounts at bars, restaurants, wellness treatments, and products.
• Staff celebrations.
• Performance management and personal development opportunities.
• Understanding of business impact and service excellence.
• Technical skills development.

Other Requirements

• Experience in similar roles in 5-star hotels or reputable bars;
• Advanced English proficiency;
• Knowledge of F&B management software;
• Evidence of self-development through courses or workshops;
• Valid HACCP certification;
• Experience as a trainer is a plus.

Please apply by forwarding your CV with full details and consent to process personal data according to local laws (d.lgs. 196 / 03).

Additional Information

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Hospitality