FinCrime Escalations Officer - Italian

Revolut; Lombardia; On-site; EUR 55,000 - 75,000; Full time

Job summary

Revolut is seeking an Escalations Officer for Financial Crime Operations across Europe. You will assess and decide on reports escalated from first line of defence, ensuring SARs are accurate and timely in line with local requirements.

You'll work with the MLRO, monitor patterns, and contribute to training and new processes while protecting customers and the integrity of Revolut's financial ecosystem.

Qualifications

• Extensive AML and sanctions regulatory knowledge.
• Experience as a compliance/FinCrime officer with escalation responsibilities.
• Ability to review policies and propose changes to mitigate risk.
• Strong analytical and decision‑making skills with complex information.
• Experience presenting summaries and conclusions to management.

Responsibilities

• Acting as the escalation point for suspicious activity cases
• Ensuring SARs are accurate and submitted in line with local requirements
• Responding to regulatory inquiries and requests from authorities
• Managing queries needing second line of defence review
• Collaborating with the MLRO and escalating significant cases
• Monitoring for emerging patterns and trends in suspicious activity
• Resolving escalated cases within expected timelines
• Participating in projects and process improvements
• Contributing to training initiatives and implementation of new processes

Skills

Compliance/FinCrime experience

FinCrime escalation

AML & sanctions knowledge

Investigations using systems

Policy & procedures review

Analytical decision-making

Management reporting

Payment systems knowledge

Italian FIU/Infostat

Retail & corporate banking experience

English & Italian fluency

Google/Office tools

Tools

Infostat

Google Workspace

MS Office

Job description

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role

Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting‑edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut. We’re looking for an Escalations Officer to ensure effective and compliant suspicious activity reporting in branches across Europe. You'll be performing assessments and making decisions on reports, which are escalated from the first line of defence. Up to shape what's next in finance? Let's get in touch.

What You’ll Be Doing

• Acting as the escalation point for suspicious activity cases
• Ensuring accurate and timely SARs are submitted according to local requirements
• Responding to regulatory inquiries and other requests from local authorities related to SARs
• Managing queries requiring second line of defence review
• Working with the MLRO and escalating significant cases
• Monitoring and detecting rare or new patterns, and reporting emerging trends in suspicious activity
• Resolving escalated cases, following expected resolution times
• Participating in projects with management as required
• Collaborating on training initiatives and implementation of new processes

What You’ll Need

• Experience as a compliance/FinCrime officer in a major financial institution
• Experience in FinCrime operations acting as the escalation point
• Deep knowledge of AML and sanctions regulations
• Experience using internal and external systems and databases to conduct investigations
• The ability to review policies and procedures and advise if changes are required
• Problem‑solving and decision‑making skills, with the ability to analyse complex information to identify the key issue/action and drive resolutions
• The ability to present a summary and conclusion to management promptly, including clear proposals to implement appropriate steps to mitigate risk and/or monitor it
• An understanding of payment systems and markets with a focus on technology and mobile applications
• Experience filing SARs to Italian Financial Intelligence Unit (FIU) according to AML regulation
• Expertise in Italian FIU provisions and platform (Infostat)
• Experience handling both retail and business/corporate customers
• Fluency in English and Italian
• Experience with Google Suite/MS Office

Nice to have

• ACAMS or other AML/CTF certifications

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.