Financial Services Director

Treatwell; Milano; On-site; EUR 90,000 - 140,000; Full time

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Job summary

Treatwell is seeking a senior leader to own and drive its European payments strategy, partnering with Stripe and coordinating with product, finance, operations, and local markets to unlock growth across Europe.

The role focuses on turning complex strategy into commercial impact, with ownership of pricing, growth priorities, and future payment products across multiple markets.

Qualifications

• Significant experience in payments or fintech domains.

Responsibilities

• Own and lead Treatwell's European payments strategy across card machines, online payments, and related financial products.
• Manage strategic relationship with Stripe at a European level.
• Collaborate with Product, Finance, Operations, Legal and local teams to embed payments into acquisition, onboarding and retention.

Job description

Payments is going through a major shift across Europe, and we're looking for someone to lead that change at Treatwell by building out our payments strategy across the continent. Are you someone who thrives on turning complex strategy into commercial impact, building strong partnerships, and driving growth across multiple markets? Then you might be exactly who we're looking for.

At Treatwell we don't just sell software: we help Europe's best salons and spas digitalise their business, grow their revenue and improve the experience they offer their clients.

You'll be the strategic owner of Financial Services for Treatwell across Europe. With a commercial, structured and highly collaborative approach, you'll own our relationship with Stripe and turn our payments strategy into real, measurable growth.

You Will Be Responsible For

• Payments strategy & commercial ownership: Own and lead Treatwell's European payments strategy across card machines, online payments, transaction fees, Tap to Pay, capital and future financial products, defining the commercial roadmap, pricing and growth priorities.


• Strategic partner management: Own Treatwell's strategic relationship with Stripe at a European level, acting as the senior commercial point of contact and leading joint planning, reviews and escalations.


• Cross-functional leadership: Partner with Product, Supply, Finance, Operations, Legal and local market teams to embed payments into acquisition, onboarding, account management and retention.


• Strategy into execution: Translate strategy into clear execution plans with owners, timelines and KPIs, proactively removing blockers and driving accountability across teams that don't report directly into the role.


• Growth & optimisation: Drive adoption, transaction volume, wallet share, revenue and margin growth across Europe, owning the European rollout strategy for card machines and payment hardware.


• Playbooks & enablement: Build scalable playbooks, pricing guidance and sales narratives that help local market teams drive payments adoption on the ground.

About You

• Significant experience in payments, fintech, embedded finance, SaaS, marketplaces, commercial strategy or product-led growth


• Strong understanding of payment products, including online payments, card terminals, transaction fees, Tap to Pay, merchant services, capital or embedded finance


• Experience leading commercial strategy across multiple markets, ideally in a central or group-level role


• Proven experience managing strategic third-party relationships, ideally with providers such as Stripe, Adyen, Worldpay, SumUp or Square


• Strong analytical skills and confidence building business cases, commercial models and senior leadership updates


• Excellent stakeholder management and the ability to influence and drive accountability without direct authority

About Treatwell

We're a team of 800+ people working every day to transform the beauty industry across Europe. We've built the leading salon management software, connected to Europe's number one marketplace, helping thousands of professionals run and grow their business.

The Numbers Speak For Themselves

• Over 90,000 partner salons


• Present in 14 countries


• More than 23.5 million bookings every year

And the best is yet to come. If you want to join an international, innovative and fast-growing company where your work has a real, visible impact... join us!

We'll Treat You With

• Contract: A permanent leadership role with real scope to shape a brand-new strategic pillar for Treatwell across Europe.


• Compensation: A competitive base salary and bonus package, benchmarked to senior payments/fintech leadership roles in your market.


• Location & flexibility: Based in London, working closely with teams across all our European markets.


• Mindset & wellbeing: Access to a dedicated platform for mental wellbeing.


• Work tools: All the tools and technology you need to do your best work.


• Impact: A rare opportunity to build and own a new growth engine for Treatwell from the ground up.


• Salary: €90K - €140K (depending on experience)

Equal opportunities

At Treatwell we're committed every day to creating and maintaining an inclusive workplace, built on mutual respect and valuing everyone's uniqueness. We offer equal opportunities to all our candidates and employees, without any form of discrimination.