FILLING PRODUCT SUPPORT EXPERT

Sidel; Parma; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading company in the beverage packaging sector is seeking a Filling Product Support Expert in Parma, Italy. This role involves providing operational follow-up and technical support for filling products, conducting troubleshooting, and ensuring validation processes. Ideal candidates have at least 5 years of experience in this technical field and expertise in filling product management.

Competenze

• At least 5 years of field experience or engineering background in filling product customer management.
• Knowledge of filling products for PET, glass, and can applications.

Mansioni

• Execute troubleshooting on filling equipment.
• Support Global Product Training and execute validation programs.
• Manage technical NC and PER through CEP.

Conoscenze

Mechanical troubleshooting

Technical support

Field experience

Product validation

Descrizione del lavoro

Contract Type

Permanent

Country

ITALY

Location

Parma

Your opportunity

Filling Product Support Expert is part of Q&TS. The job is mostly taking place in the backoffice. Main function is to secure the operational follow-up & technical support of all filling products (combi and stand-alone technology), associated trade equipment (capper...) and 3rd party line equipment, mostly on the mechanical side. The expert is in charge of internal and external validation.

Your Mission

• Execute troubleshooting on filling equipment, associated trade equipment, and line equipment;
• Support Global Product Training in creating, updating, and revising technical questionnaires related to the FSE Qualification Program;
• Execute validation programs for the introduction of modifications, variants, O&U, and new products concerning filling equipment;
• Support the availability of field methods for installation, qualification, technical analysis, repairing, and maintenance activities;
• Ensure performance of commercially released filling equipment and lines;
• Secure the application of retrofits on the filling product installed base, where necessary;
• Be part of the hotline team for weekend duties, in case of availability for service;
• Execute RCA on filling equipment issues, supporting the subsequent plan of recovery and corrective actions;
• Increase personal competencies on the complete combi, trade, and line equipment technology;
• Act as "Assessor" of the FSEs subject to qualification program during the practical assessment module, mainly at the customer site, releasing the relevant evaluation report on time and in full;
• Participate in L3 and L4 equipment FAT, and eventually support start-up and commissioning;
• Support FSE during start-up and commissioning of L3 and L4 machines;
• Manage the treatment and resolution of technical NC and PER through CEP.

Your Profile

• At least 5 years of field experience or engineering background in filling product customer management;
• Knowledge of filling products (combi and stand-alone) and processes for PET, glass, and can applications;
• Knowledge of the filling Matrix platform.