Filling Product Support Expert

Buscojobs; Emilia-Romagna; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading company is seeking a Product Support Expert primarily for back office roles related to filling products. Responsibilities include technical support, troubleshooting, and ensuring validation protocols. Ideal candidates will have extensive experience with filling technologies and customer engagement. Opportunities for global training support and field missions are integral to the role.

Competenze

• Minimum 5 years of field or engineering experience in filling products.
• Familiarity with PET, glass, and can applications.

Mansioni

• Execute troubleshooting on filling and associated trade equipment.
• Manage retrofits and validation programs for filling equipment.
• Conduct RCA on filling equipment issues.

Conoscenze

Troubleshooting

Technical Analysis

Knowledge of Filling Products

Customer Management

Descrizione del lavoro

Filling Product Support Expert is part of Q&TS. The job primarily takes place in the back office. The main function is to ensure operational follow-up and technical support for all filling products (combi and stand-alone technology), associated trade equipment (capper, etc.), and third-party line equipment, mostly on the mechanical side. The expert is responsible for internal and external validation.

Your Mission

• Execute troubleshooting on filling equipment, associated trade equipment, and line equipment;
• Support global product training by creating, updating, and revising technical questionnaires related to the FSE Qualification Program;
• Implement validation programs for the introduction of modifications, variants, O&U, and new products concerning filling equipment;
• Support the availability of field methods for installation, qualification, technical analysis, repair, and maintenance activities;
• Ensure the performance of commercially released filling equipment and lines;
• Oversee the application of retrofits on the filling product installed base as necessary;
• Participate in hotline team duties during weekends, if available for service;
• Conduct RCA on filling equipment issues, supporting recovery and corrective action plans;
• Enhance personal competencies on complete combi, trade, and line equipment technologies;
• Act as an assessor for FSEs during qualification programs, mainly at customer sites, and complete evaluation reports on time and in full;
• Participate in L3 and L4 equipment FAT, and assist with start-up and commissioning;
• Support FSEs during start-up and commissioning of L3 and L4 machines;
• Manage and resolve technical NC and PER issues through CEP.

Your Profile

• Minimum of 5 years of field experience or engineering experience in filling products and customer management;
• Knowledge of filling products (combi and stand-alone) and processes for PET, glass, and can applications;

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