Filiale Digitale Junior Specialist

TN Italy; Milano; In loco; EUR 35.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player is looking for a dedicated professional to enhance the operational management of its Digital Direct Bank customers. This role involves supporting the Digital Customer Operations Area, focusing on cash operations, operational controls, and anti-money laundering monitoring. The ideal candidate will thrive in a collaborative environment, bringing strong problem-solving abilities and excellent communication skills. With a commitment to innovative solutions, this position offers a unique opportunity to contribute to the future of banking operations and customer service excellence.

Competenze

• Master's Degree in Economics or Management Engineering required.
• At least 2 years of experience in the banking sector.

Mansioni

• Support Digital Branch team with cash operations and AML monitoring.
• Manage collections, payments, and credit card operations.

Conoscenze

Problem-solving skills

Teamwork

Communication skills

Knowledge of banking regulations

Finance processes

Formazione

Master's Degree in Economics

Master's Degree in Management Engineering

Strumenti

Microsoft Office Suite

Descrizione del lavoro

Job Description Summary

A role that aims to contribute to the operational management of Digital Direct Bank customers, both Retail and Legal Entities, with disposition, control, and monitoring operations.

Job Description

You will join the Digital Customer Operations Area, which manages Direct Bank customer activities and supports other Bank structures, including Accounting, ALM & Treasury, Capital Markets, and Factoring. Your focus will be on supporting the Digital Branch team, managing Direct Banking customers related to cash operations, operational controls, and AML monitoring. Responsibilities include collections, payments, credit cards, registry checks, anti-money laundering checks, monitoring current account overdrafts, providing specialized customer assistance, and resolving technical anomalies. You will also participate actively in drafting operational functional requirements for new Business and core banking projects.

Requirements

• Master's Degree in Economics or Management Engineering
• At least 2 years of experience in the banking sector
• Previous experience as a Cashier at a Branch, either physical or digital, is preferred
• Good knowledge of finance with a focus on processes
• Knowledge of banking regulations
• Problem-solving skills and teamwork propensity
• Excellent communication skills
• Proficiency in Microsoft Office Suite
• Fluent in English

Additional Job Description

The Digital structure ensures the optimal implementation and functioning of the Bank's operations through support for processes and the management of innovative technological solutions, characteristic of the services offered.