Field Technical Support Specialist -Automation (f / m / d)

Danaher; Cassina de' Pecchi; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Beckman Coulter Diagnostics is seeking a technician responsible for customer service and maintaining diagnostic instrumentation in laboratories. This remote role requires strong technical skills, a focus on customer satisfaction, and the ability to work across various locations. The technician will develop their skills in project management and problem solving while contributing to improved patient outcomes through advanced diagnostic tools.

Servizi

Flexible working arrangements

Competenze

• Fluent in English and Italian (verbal and written).
• Willingness to work flexible hours and travel.
• Experience in proactive solution identification.

Mansioni

• Provide second level support resolving customer problems.
• Support installation and validation of laboratory systems.
• Manage technical information flow for Field Service Engineers.

Conoscenze

Technical expertise

Problem solving

Interpersonal relationship abilities

Leadership skills

IT knowledge

Formazione

Associate degree in technical, biomedical, robotic, automation, or related fields

Descrizione del lavoro

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The role of the Beckman Coulter Diagnostics technician is responsible for providing excellent customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments.

This position is located in and will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the team and report to the supervisor responsible for this role. If you thrive in an innovative environment and want to work to build a world-class Service organization—read on.

In this role, you will have the opportunity to :

• Provide second level support by resolving customer problems and issues through technical expertise and troubleshooting on Automation systems.
• Support our field team (FSE, FAS) to maintain, install, and validate laboratory systems in the field. You will advise the team on relevant and critical technical issues, ensuring strong customer satisfaction, retention rate, and warranty conversion.
• Utilize critical thinking to determine appropriate actions to rapidly repair instrumentation.
• Ensure the growth of the Field Service Engineers’ “Technical Know-How” by managing the flow of technical information between the European and BU teams and the local team.
• Collaborate actively with Sales, Application, and Tender Departments to improve customer solutions and routine procedures.
• Verify the operational performance and data quality of systems to support our overall commercial organization.
• Develop your project management skills in the context of installation projects.

The essential requirements of the job include :

• An associate degree (preferably in technical, biomedical, robotic, automation, or related fields) or equivalent demonstrated experience, with fluency in English and Italian (verbal and written) to attend and provide training and participate in discussions and international meetings.
• Willingness to work different shifts and flexible hours as needed, with the ability to travel and provide service across the country and periodically to other European countries, including overnight travel.
• Strong leadership skills and interpersonal relationship abilities.

It would be a plus if you also possess previous experience in :

• Problem solving and proactive solution identification.
• Good IT knowledge, including setting up and managing networks, servers, firewalls, and interfaces.
• Developing a critical mindset supported by DBS tools.

At Beckman Coulter Diagnostics, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for remote work from your home. Additional details about this remote work arrangement will be provided during your interview. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can offer.

At Danaher, we bring together science, technology, and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers worldwide to solve complex challenges, creating solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology, and beyond. For more information, visit our website.

At Danaher, we value diversity and the existence of both visible and invisible differences within our workforce, workplace, and markets we serve. Our associates, customers, and shareholders contribute unique perspectives as a result of these diverse attributes.

Technical Support • ITA, Cassina De' Pecchi, Multiple OpCo