Field Technical Engineer CRM

Abbott; Roma; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading health technology company is seeking a Customer & Technical Support specialist in Rome, Italy. The role involves providing technical support for CRM product lines, conducting product training, and assisting medical personnel during clinical studies. Candidates should have a degree in Engineering, strong interpersonal skills, and knowledge of English and Italian. This full-time position offers a proactive and team-oriented working environment.

Competenze

• Good knowledge of English and Italian, both written and verbal.
• 1/2 years in similar activities (technical support).

Mansioni

• Provide technical support and assistance to the sales force and physicians.
• Perform product presentations and training on products utilization.
• Support physicians during the enrolment and follow up phase of clinical studies.

Conoscenze

Interpersonal skills

Teamwork

Initiative

Stress resistance

Good communication

Formazione

Degree in Engineering or equivalent

Strumenti

MS Office

Descrizione del lavoro

The incumbent is responsible for the promotion of Abbott CRM Product lines through professional and technical support to both medical and sales personnel. This position is additionally responsible for ensuring that all questions of a technical nature from the field or internal sources are answered in an expeditious manner and reported to the competent authorities within Abbott.
This position’s primary function is to attend implants, follow-ups and support any issues related to high voltage and low voltage stimulation devices

2 ROLES & RESPONSIBILITIES
• Provide technical support and assistance over the whole national territory to the sales force and
physicians (implants and follow ups)
• Perform product presentations and training on products utilization to customers
• Support physicians during the enrolment and follow up phase of clinical studies
• Provide support to Regional Sales Managers, FTE Coordinator and Clinical Department for any
additional tasks and projects
• Be proactive in taking Abbott solution-oriented approach to customers
• Promptly communicate feedback/info on supported implants/procedures
• Perform booth duty when required
• Ensure all Abbott standing Quality Procedures are followed

3. REPORTING
• Produce concise market and competitors report to Sales Force, FTE Coordinator and RSM
• Provide marketing with competitors devices information

4 EDUCATION & COMPETENCIES
• Degree in Engineering or equivalent
• Good Knowledge of English and Italian, both written and verbal
• Good knowledge of MS Office
• 1/2 years in similar activities (technical support)
• Interpersonal skills
• Teamwork
• Initiative
• Stress resistance
• Good communication

Job Summary

Job Description

1 PURPOSE OF THE JOB

The incumbent is responsible for the promotion of Abbott CRM Product lines through professional and technical support to both medical and sales personnel. This position is additionally responsible for ensuring that all questions of a technical nature from the field or internal sources are answered in an expeditious manner and reported to the competent authorities within Abbott.
This position’s primary function is to attend implants, follow-ups and support any issues related to high voltage and low voltage stimulation devices

2 ROLES & RESPONSIBILITIES
• Provide technical support and assistance over the whole national territory to the sales force and
physicians (implants and follow ups)
• Perform product presentations and training on products utilization to customers
• Support physicians during the enrolment and follow up phase of clinical studies
• Provide support to Regional Sales Managers, FTE Coordinator and Clinical Department for any
additional tasks and projects
• Be proactive in taking Abbott solution-oriented approach to customers
• Promptly communicate feedback/info on supported implants/procedures
• Perform booth duty when required
• Ensure all Abbott standing Quality Procedures are followed

3. REPORTING
• Produce concise market and competitors report to Sales Force, FTE Coordinator and RSM
• Provide marketing with competitors devices information

4 EDUCATION & COMPETENCIES
• Degree in Engineering or equivalent
• Good Knowledge of English and Italian, both written and verbal
• Good knowledge of MS Office
• 1/2 years in similar activities (technical support)
• Interpersonal skills
• Teamwork
• Initiative
• Stress resistance
• Good communication

Job Summary

Job number: 31126605
Date posted : 2025-08-07
Profession: Customer & Technical Support
Employment type: Full time