Field Technical Engineer CRM

Abbott; Napoli; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading medical technology company in Naples is seeking a Technical Support Specialist to promote their CRM Product lines. You will provide technical assistance to sales staff and physicians, conduct product training, and support clinical study activities. Candidates should have a degree in engineering and at least 1-2 years of relevant experience. Knowledge of English and Italian is essential for this role.

Competenze

• 1-2 years in similar activities (technical support).
• Good knowledge of English and Italian, both written and verbal.

Mansioni

• Provide technical support and assistance to the sales force and physicians.
• Perform product presentations and training on product utilization.
• Support physicians during clinical studies' enrolment and follow-ups.
• Proactively communicate feedback on supported implants/procedures.

Conoscenze

Technical support

Interpersonal skills

Teamwork

Good communication

Initiative

Stress resistance

Formazione

Degree in Engineering or equivalent

Strumenti

MS Office

Descrizione del lavoro

PURPOSE OF THE JOB

The incumbent is responsible for the promotion of Abbott CRM Product lines through professional and technical support to both medical and sales personnel. This position is additionally responsible for ensuring that all questions of a technical nature from the field or internal sources are answered in an expeditious manner and reported to the competent authorities within Abbott.

This position’s primary function is to attend implants, follow-ups and support any issues related to high voltage and low voltage stimulation devices

ROLES & RESPONSIBILITIES

• Provide technical support and assistance over the whole national territory to the sales force and physicians (implants and follow ups)
• Perform product presentations and training on products utilization to customers
• Support physicians during the enrolment and follow up phase of clinical studies
• Provide support to Regional Sales Managers, FTE Coordinator and Clinical Department for any additional tasks and projects
• Be proactive in taking Abbott solution-oriented approach to customers
• Promptly communicate feedback/info on supported implants/procedures
• Perform booth duty when required
• Ensure all Abbott standing Quality Procedures are followed

REPORTING

Produce concise market and competitors report to Sales Force, FTE Coordinator and RSM

Provide marketing with competitors devices information

EDUCATION & COMPETENCIES

• Degree in Engineering or equivalent
• Good Knowledge of English and Italian, both written and verbal
• Good knowledge of MS Office
• 1/2 years in similar activities (technical support)
• Interpersonal skills
• Teamwork
• Initiative
• Stress resistance
• Good communication