Field Software Support Specialist - Rome Italy

Experteer Italy; Roma; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading MedTech company in Rome is seeking a Field Software Support Specialist to ensure customers confidently use software solutions. Responsibilities include troubleshooting, excellent communication, and support for local expertise development. Ideal candidates will have strong IT knowledge and communication skills in Italian and English, with prior support experience preferred. The role offers benefits including lunch vouchers and medical insurance.

Servizi

Lunch Vouchers

25 vacation days plus public holidays

Pension Plan

Medical & Life Insurance

Kindergarten benefits

Competenze

• Strong knowledge of PC/Network computing.
• Experience in IT support or systems administration desired.
• Excellent verbal and written communication skills in Italian and English.

Mansioni

• Be the first point of contact for customers requiring technical assistance.
• Troubleshoot issues and prioritize clinical-impacting cases.
• Visit customer sites when required to investigate and resolve issues.

Conoscenze

PC/Network computing

IT support

Communication skills in Italian and English

Analytical problem-solving

Interpersonal skills

Strumenti

Citrix

Active Directory

Virtualization technologies

Descrizione del lavoro

Field Software Support Specialist - Rome Italy

Overview

We are seeking a Field Software Support Specialist to join our dedicated customer support team. This role will be focused on ensuring our customers can confidently and effectively use Elekta software solutions, helping them deliver safe and efficient care. We are open to accepting applications from candidates residing in Rome, Italy.

What you’ll do

• As a Software Support Specialist, you will be the first point of contact for customers requiring technical assistance with Elekta products and associated third-party systems. You will troubleshoot issues, prioritize clinical-impacting cases, and ensure swift, professional resolution.
• Ensure excellent communication with customers, maintaining a customer-first mindset and balancing technical expertise with empathy.
• Visit customer sites when required to investigate and resolve issues.
• Document all support activities in accordance with Elekta policies.
• Escalate and seek assistance where required, ensuring fast and effective resolution.
• Provide clear, professional communication to customers regarding steps, implications, and timelines.
• Take ownership of customer satisfaction for Elekta software products and proactively suggest improvements.
• Support the development of 1st level training for Field Service Engineers to increase local expertise.
• Participate in internal and external training, applying acquired knowledge to practice.
• Ensure customer approval and documentation before closing cases.

What you bring

• Strong knowledge of PC/Network computing.
• Experience in IT support or systems administration (desired).
• Knowledge of Citrix, Active Directory, and Virtualization technologies.
• Analytical and diagnostic problem-solving skills with strong prioritization ability.
• Excellent verbal and written communication skills in Italian and English (Spanish or Greek desirable).
• Team player with a flexible and adaptable approach.
• Customer-focused with outstanding interpersonal skills and a professional image.
• Experience in medical imaging, radiotherapy products, or linear accelerators (desirable).
• Prior support environment experience (desired).

Why should you join Elekta?

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. You will be part of our international innovative team and given the opportunity to learn and develop.

Benefits (Italy)

• Lunch Vouchers
• Vacation 25 days plus public holiday
• Pension Plan
• Medical & Life Insurance
• Kindergarten benefits for kids below 3 years of age

Hiring process

We are looking forward to hearing from you! Apply by submitting your application and resumé in English, via the "Apply" button. Please note that we do not accept applications by e-mail.

Your Elekta contact

For questions, please contact the responsible Global Talent Acquisition Partner, Nidhi Pousette, [e-mail].

We are an equal opportunity employer

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, genetic information, national origin, disability, veteran status, or any other status protected by law in the locations where Elekta operates.

About Elekta

Here at Elekta, you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world. We have a responsibility toward our partners and customers to deliver solutions in a secure and sustainable way. Both when it comes to financial and environmental matters, but also for our employees to feel that they bring value, wherever in the organization they may work.