Field Service Technician (Southern Europe)

Camlin Group; Parma; Remoto; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A global technology leader is seeking a Field Service Technician based in Italy to ensure excellent customer service and support for field projects. The ideal candidate will have experience in a similar role, a strong attention to detail, and must be bi-lingual (Italian and English). Company benefits include a pension scheme and wellness programs.

Servizi

Company Pension

Life Assurance Schemes

Wellness programmes

Competenze

• Experience in a similar role.
• Bi-lingual: Italian as first language and English spoken/written.
• Willingness to work additional hours and travel.

Mansioni

• Ensure customer satisfaction in field projects.
• Comply with Health, Safety and Environmental policies.
• Install and commission standard HV products.

Conoscenze

Analytical skills

Problem-solving abilities

Interpersonal skills

Attention to detail

IT proficiency

Formazione

High school diploma (perito meccatronico, elettrotecnico, elettronico) or engineering bachelor degree

Descrizione del lavoro

Overview

Field Service Technician (Southern Europe) — Parma, Italy. Location is flexible within Italy

Field Service Technician (Southern Europe / Italy) — Full Time

Reporting to: Global Services Manager

Entry Level

Camlin Energy

What to expect day to day

Camlin Energy has an exciting opportunity for someone to join us in a Field Service Technician position within the Global Services Department, Southern Europe.

Responsibilities

• Representing Camlin, by ensuring the customer comes first, and that field projects are maintained on track and supported in a professional manner whilst delivering excellent levels of customer service.
• Ensures compliance with Camlin Health, Safety and Environmental policies.
• Undertakes and regularly updates all training associated with the role inc external mandatory H&S training as directed.
• Completes training on the Installation / Commissioning and general servicing of standard HV products to be installed regionally within Southern Europe.
• Working within live sub-stations and network facilities, primarily within the designated region.
• Installation and commissioning of standard HV products.
• General service and maintenance duties involving the standard HV products.
• Reports to the Field Co-ordinator on works carried out, work orders and service appointments.
• Compiles and issues reports on works carried out to the Operational Officer.
• Maintain constant communication with Field and Operational functions, enabling efficient & timely planning and scheduling of works.
• Communicates and aligns with the wider team, reporting on customer satisfaction throughout inc post works.
• Regular travel throughout Southern Europe to undertake works in live sub-stations and network facilities will be required.
• Undertake other such duties that are required, commensurate with the role.

What you will need to succeed

• A positive, can-do attitude, keen to learn and develop your skills.
• Experience in a similar role.
• IT proficient with good documentation management
• Good analytical and problem-solving abilities.
• Good interpersonal and communication skills.
• Attention to detail.
• A willingness to work additional hours and the flexibility to work weekends as required; must be able to travel within the specified region and possibly to other customer locations as and when required, therefore a current passport and driver’s license are essential.
• Applicants are required to be bi-lingual, with Italian as their first language and English (spoken and written) as their second.

Qualifications

• High school diploma (perito meccatronico, elettrotecnico, elettronico) or engineering bachelor degree (laurea di primo livello in Ingegneria meccatronica, elettrica, elettronica).

Desirable

• At least 2 years’ industry experience.
• Experience in reporting.
• Demonstrate experience in critical thinking.
• Demonstrate experience for customer interactions.

What we look for

• We work together - We know that working collaboratively will help us reach our shared goals faster, so we always look for ways to help each other.
• We believe in people - Here at Camlin, our people are central to what we do and what we can achieve, and as we move towards becoming industry and customer ‘partners’ that’s even more important. We trust our team members to do their best and be supportive.
• We won’t accept the ‘way it’s always been done’ - Since Camlin’s inception, we’ve been curious, inquisitive and always want to improve. Thinking differently is in our DNA and we love solving tough challenges.
• We listen to learn - Whether it’s our customers, our markets, or each other, we ask questions and listen to the answers so we can learn and improve.
• We’re trying to do the right thing - We take responsibility for our actions and take decisions based on what’s right for people, profit and planet.

Company description

Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors.

At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems.

As of today, the Camlin operation spans over 20 countries across the globe.

Benefits

• Company Pension
• Life Assurance Schemes
• Wellness programmes

Equal Employment Opportunity Statement

Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, gender identity, or sexual orientation.