Field Service Technician- Labeller

Sidel; Novara; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading company in the beverage industry is seeking a Field Service Engineer to install and service labelling equipment. The ideal candidate will have a strong technical background, excellent customer service skills, and the ability to travel internationally. This role offers the opportunity to work closely with clients and ensure optimal equipment performance.

Competenze

• At least 3 years of experience in field activities.
• Strong background in the beverage industry.
• Proficiency in English, both written and spoken.

Mansioni

• Install, start-up, commission, and test labelling equipment.
• Provide technical assistance during warranty and after-sales.
• Coach junior colleagues on technical activities and reporting.

Conoscenze

Technical background in Mechanics

Mechatronics

Customer satisfaction

Troubleshooting

Formazione

Technical professional qualification

Bachelor’s degree in Mechatronics

Descrizione del lavoro

Sidel is looking for a Field Service Engineer (FSE) specialized in Labelling equipment. The main responsibilities include installation, start-up, commissioning, and testing of Sidel Labelling equipment at customer sites within the ECA (Europe & Central Asia) perimeter. The role also involves providing technical assistance during and after the warranty period, conducting training, and delivering after-sales services . A good understanding of customer needs is essential to provide objective advice and ensure customer satisfaction.

Your Mission

• Test and evaluate equipment performance at customer plant, based on technical, contractual, and safety specifications.
• Operate on mechanical systems, HMI, electrical work (e.g., cable wiring), and automation for routine activities and troubleshooting, following Standard Operating Procedures.
• Properly handle, check, and transfer equipment non-conformities.
• Prepare job progress charts and technical reports related to activities carried out.
• Ensure maximum customer satisfaction, both internal and external.
• Perform activities in line with SOPs, Sidel coordination plan rules, and customer rules.
• Coach junior colleagues on on-site behavior, technical activities, troubleshooting, and reporting deliverables.
• Report to the ISM regarding team site activities.

Your Profile

Education Qualifications and Language Requirements :

• Technical professional qualification or Bachelor’s degree in Mechatronics is a plus.
• Proficiency in English, both written and spoken.

Professional Qualifications and Experience :

• At least 3 years of experience in field activities.
• Experience in the beverage industry.
• Strong technical background in Mechanics / Mechatronics.
• Knowledge of Sidel Portfolio is a plus.
• Availability to travel up to 90% internationally.

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Field Service Technician • novara, Italia