Field Service Technician- Labeller

Sidel; Monza; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading company in the beverage industry is seeking a Field Service Engineer specializing in Labelling equipment. This role involves installation and commissioning of equipment, providing technical assistance, and ensuring customer satisfaction. Candidates should have a background in Mechatronics and at least three years of field experience, with a willingness to travel significantly.

Competenze

• Proficiency in English, both written and spoken.
• 3 years of experience in field activities.
• Strong technical background in Mechanics / Mechatronics.

Mansioni

• Installation, start-up, commissioning, and testing of Labelling equipment at customer sites.
• Conduct training and deliver after-sales services.
• Prepare job progress charts and technical reports.

Conoscenze

Technical Assistance

Troubleshooting

Customer Satisfaction

Formazione

Technical professional qualification or Bachelor’s degree in Mechatronics

Descrizione del lavoro

Sidel is looking for a Field Service Engineer (FSE) specialized in Labelling equipment. The main responsibilities include installation, start-up, commissioning, and testing of Sidel Labelling equipment at customer sites within the ECA (Europe & Central Asia) perimeter. The role also involves providing technical assistance during and after the warranty period, conducting training, and delivering after-sales services . A good understanding of customer needs is essential to provide objective advice and ensure customer satisfaction.

Your Mission

• Test and evaluate equipment performance at customer plant, based on technical, contractual, and safety specifications.
• Operate on mechanical systems, HMI, electrical work (e.g., cable wiring), and automation for routine activities and troubleshooting, following Standard Operating Procedures.
• Properly handle, check, and transfer equipment non-conformities.
• Prepare job progress charts and technical reports related to activities carried out.
• Ensure maximum customer satisfaction, both internal and external.
• Perform activities in line with SOPs, Sidel coordination plan rules, and customer rules.
• Coach junior colleagues on on-site behavior, technical activities, troubleshooting, and reporting deliverables.
• Report to the ISM regarding team site activities.

Your Profile

Education Qualifications and Language Requirements :

• Technical professional qualification or Bachelor’s degree in Mechatronics is a plus.
• Proficiency in English, both written and spoken.

Professional Qualifications and Experience :

• At least 3 years of experience in field activities.
• Experience in the beverage industry.
• Strong technical background in Mechanics / Mechatronics.
• Knowledge of Sidel Portfolio is a plus.
• Availability to travel up to 90% internationally.

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Field Service Technician • monza, Italia