Field Service Technician- Labeller

Sidel; Firenze; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading company in the beverage industry is seeking a Field Service Engineer to install and provide technical support for Labelling equipment across Europe & Central Asia. The role demands strong mechanical and mechatronics expertise, with a focus on customer satisfaction and continuous improvement. Candidates should have substantial experience in field operations and a willingness to travel extensively.

Competenze

• At least 3 years of experience in field activities.
• Experience in the beverage industry.
• Strong technical background in Mechanics / Mechatronics.
• Proficiency in English, both written and spoken.

Mansioni

• Install, start-up, and commission Labelling equipment at customer sites.
• Evaluate equipment performance and ensure customer satisfaction.
• Coach junior colleagues on technical activities and troubleshooting.

Conoscenze

Mechanics

Mechatronics

Technical Assistance

Troubleshooting

Customer Satisfaction

Formazione

Technical professional qualification

Bachelor’s degree in Mechatronics

Descrizione del lavoro

Sidel is looking for a Field Service Engineer (FSE) specialized in Labelling equipment. The main responsibilities include installation, start-up, commissioning, and testing of Sidel Labelling equipment at customer sites within the ECA (Europe & Central Asia) perimeter. The role also involves providing technical assistance during and after the warranty period, conducting training, and delivering after-sales services . A good understanding of customer needs is essential to provide objective advice and ensure customer satisfaction.

Your Mission

• Test and evaluate equipment performance at customer plant, based on technical, contractual, and safety specifications.
• Operate on mechanical systems, HMI, electrical work (e.g., cable wiring), and automation for routine activities and troubleshooting, following Standard Operating Procedures.
• Properly handle, check, and transfer equipment non-conformities.
• Prepare job progress charts and technical reports related to activities carried out.
• Ensure maximum customer satisfaction, both internal and external.
• Perform activities in line with SOPs, Sidel coordination plan rules, and customer rules.
• Coach junior colleagues on on-site behavior, technical activities, troubleshooting, and reporting deliverables.
• Report to the ISM regarding team site activities.

Your Profile

Education Qualifications and Language Requirements :

• Technical professional qualification or Bachelor’s degree in Mechatronics is a plus.
• Proficiency in English, both written and spoken.

Professional Qualifications and Experience :

• At least 3 years of experience in field activities.
• Experience in the beverage industry.
• Strong technical background in Mechanics / Mechatronics.
• Knowledge of Sidel Portfolio is a plus.
• Availability to travel up to 90% internationally.

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