Field Service Technician

ABB; Sesto San Giovanni; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading automation and robotics company in Sesto San Giovanni is looking for a Field Service Technician to restore and maintain robots and systems. This role requires more than 5 years of experience in servicing robots, technical know-how, and a willingness to travel extensively. The ideal candidate will possess strong problem-solving and customer relationship management skills.

Competenze

• A technical diploma or degree in a technical field, preferably in mechanics, electric/electronics, or IT.
• Experience in servicing robot systems (more than 5 years).
• Good knowledge of the English language, both written and spoken.

Mansioni

• Restore the functionality of robots/robot systems.
• Deal with electrical, mechanical, and software problems.
• Fill out detailed service reports.
• Coordinate logistics and spare parts for all service visits.
• Inform the Field Service Coordinator about possible improvements.

Conoscenze

Servicing robot systems

Problem solving

Customer relationship management

Analytical skills

Knowledge of Windows, Word, Excel

Formazione

Technical diploma or degree

Strumenti

IT tools for support and service

Descrizione del lavoro

Overview

Field Service Technician for the Robotics & Discrete Automation Business, located in Sesto San Giovanni (Milan). The role is part of the Robotics Customer Service organization at ABB.

For ABB, we strive to energize the transformation of society and industry toward a more productive, sustainable future. ABB is committed to diversity and inclusion across gender, LGBTQ+, abilities, ethnicity and generations, and we celebrate individual differences.

Responsibilities

• Restore the functionality of robots / robot systems.
• Deal with electrical, mechanical and software problems.
• Fill out detailed service reports.
• Coordinate logistics and spare parts for all service visits.
• Inform the Field Service Coordinator and the Sales Engineers on possible technical improvements discussed with the customer on-site.
• Use the company’s IT tools to record support and service activities.
• Comply with the company’s Safety and Integrity procedures and standards.

Your background

• A technical diploma / degree in a technical field, preferably in mechanics, electric / electronics, information technology.
• Experience in servicing robot / robot systems (more than 5 years).
• Knowledge in robot programming (Rapid) is a plus, as well as knowledge of Paint or Arc Welding processes.
• Willingness to travel more than 90% of the time (by car, mainly in Italy).
• Good knowledge of Windows, Word, Excel.
• Good knowledge of English language, both written and spoken.
• Strong analytical skills and the right attitude for problem solving. Ability to manage a repair visit on-site independently.
• Easiness to manage the relationship with the customer.

About ABB

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