Field Service Supervisor

Thermo Fisher Scientific Inc.; Milano; Ibrido; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading company in the microscopy solutions sector is seeking a Supervisor Field Service EM to manage a service team and ensure optimal equipment performance. This role involves direct customer interaction, technical support, and adherence to safety protocols in a laboratory setting. Ideal candidates will have a background in mechatronics or engineering, along with strong leadership and communication skills.

Servizi

Competitive pay

Annual incentive bonuses

Healthcare benefits

Career development opportunities

Competenze

• 3-5 years of relevant experience in field service.
• Experience with high-tech systems preferred.
• Valid driving license (B).

Mansioni

• Manage and develop the assigned service team.
• Ensure customer satisfaction and product efficiency.
• Plan and prepare for installations.

Conoscenze

Leadership

Technical competence

Communication

Organizational skills

Negotiation

Formazione

Bachelor’s degree in mechatronics, electronics/engineering or equivalent

Descrizione del lavoro

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, adherence to all Good Manufacturing Practices (GMP) and safety standards. Cleanroom environment: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair, etc. allowed. Laboratory setting, office environment, and some PPE (personal protective equipment) such as safety glasses, gowning, gloves, lab coat, ear plugs, etc., are required. Will work with hazardous/toxic materials.

Job Description

Supervisor Field Service EM

Join Thermo Fisher Scientific and become part of an inquisitive team passionate about exploration and discovery. With revenues exceeding $40 billion and the industry's largest R&D investment, we provide our employees with resources and opportunities to make significant contributions to the world.

Division Specific Information

The Materials and Structural Analysis (MSD) Electron Microscopy (EM) division enables customers to find meaningful answers that accelerate breakthroughs and change the world. We design, manufacture, and support a broad range of high-performance microscopy solutions that deliver images and insights at micro-, nano-, and picometer scales.

How You Will Make an Impact:

Field Service Engineers provide technical support, ensuring the optimal performance of equipment and systems. You will work directly with customers to address their needs, ensuring satisfaction and product efficiency.

Key Responsibilities:

• Manage and develop the assigned service team
• Communicate effectively within the team
• Lead and facilitate regular team meetings
• Coordinate with sales and service teams
• Plan and schedule staff efficiently
• Manage critical customer communications with the service manager
• Handle escalation processes
• Participate in customer meetings
• Ensure health and safety protocols are followed
• Coordinate technical and non-technical training
• Support regional service manager
• Plan and prepare for installations, collaborating with Regional Installation Project Manager (RIPM) and regional experts
• Perform field service activities, typically about 50% of working hours depending on team size

Education

• Bachelor’s degree or higher in mechatronics, electronics/engineering, or equivalent

Experience

• Minimum 3-5 years of relevant experience

Knowledge, Skills, Abilities

• Strong leadership and mentoring skills
• Experience troubleshooting and repairing high-tech systems
• Technical competence as a Field Service Engineer, Electron Microscopy preferred
• Excellent communication skills in English and the local language
• Highly organized with strong administrative skills
• Excellent planning and organizational skills
• Negotiation skills and a commercial mindset
• Challenge the status quo and seek opportunities for improvement
• Understanding of standard and value-added service offerings
• Valid driving license (B)

Benefits

We offer competitive pay, annual incentive bonuses, healthcare, and a range of employee benefits. Thermo Fisher Scientific fosters an innovative, forward-thinking culture with excellent career and development opportunities. Our company culture emphasizes integrity, intensity, involvement, and innovation.