Field Service Specialist

Medtronic; Milano; Remoto; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading medical technology company is seeking a Field Service Specialist based in the Milan area. This role involves performing site assessments, maintaining medical devices, and providing technical support to ensure successful implementations. The ideal candidate will have a degree in biomedical engineering and around 5 years of relevant experience. Fluency in Italian and English is required, with travel flexibility across Italy and Europe.

Servizi

Competitive salary

Flexible benefits package

Competenze

• A degree in biomedical engineering or similar background is required.
• Around 5 years of experience in field engineering maintenance, preferably in medical devices.
• Strong troubleshooting skills for medical equipment.

Mansioni

• Perform site assessments and installations of Affera equipment.
• Maintain technical records as per regulatory requirements.
• Provide technical training to distributors and partners.
• Facilitate transfer of new products into commercial launch.

Descrizione del lavoro

A Day in the Life

Cardiac Ablation Solutions (CAS) offers a wide range of electrophysiology solutions designed to lead the field of cardiac mapping and ablation for arrhythmia management. These innovative clinical and economic solutions aim to support healthcare professionals in delivering treatments that are safer, faster, easier, and more predictable in both procedure times and outcomes.

The Field Service Specialist acts as the primary technical liaison for Medtronic CAS customers, while also supporting the Clinical Field and Sales teams. This role includes responsibility for technical assessments, installation, servicing, and maintenance of the Affera mapping and ablation systems. Collaboration with Field Service, Sales, Quality, Production, and Engineering teams is essential to share technical insights and ensure customer needs are met. The position is remote, focused mainly on Italy but extending to other European markets, with occasional travel to Medtronic locations. Full measles immunization is required.

Responsibilities may include the following and other duties may be assigned:

• Perform site assessments, installations, inspections, verifications, corrective and preventive maintenance to ensure successful implementations of Affera equipment.
• Maintain and submit technical records as per regulatory requirements.
• Input to technical knowledge base and dissemination of knowledge of our products to Sales and Clinical teams.
• Input to service processes to ensure continual improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures.
• Participate in the development and delivery of technical training to our distributors, partners, agents and technically qualified representatives of customer base.
• Facilitate the smooth transfer of new products into commercial launch by participating in all stages of the design transfer into commercial production.

Required Knowledge and Experience:

• Technical education, such as a degree in biomedical engineering, or similar background
• Around 5 years’ experience in field engineering maintenance in medical devices, aerospace, or other highly regulated environments (medical devices desirable)
• Ability to troubleshoot problems and technically diagnose medical equipment
• Flexibility to travel frequently – the majority of the role will be traveling
• A strong working knowledge in Italian and English
• The ideal candidate will be based in the Milan area.

The ability to communicate in other EU languages is a definite asset. Experience in Electrophysiology/Cath Labs ideally with mapping/navigation systems is highly desirable.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.