Field Service Manager South Italy

Beckman Coulter Dx North America; Mugnano di Napoli; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Field Service Manager for South Italy to lead a team in delivering top-notch customer support in the Medical Diagnostics sector. This role offers the chance to enhance technical and soft skills within a dynamic environment, focusing on customer satisfaction and business retention. You will collaborate with sales teams to tailor support strategies and ensure the highest standards of service. Join a forward-thinking company that values diversity and innovation, providing you with the tools and guidance to accelerate your career while making a meaningful impact in healthcare.

Servizi

Health Care Program

Paid Time Off

Training Opportunities

Diversity and Inclusion Programs

Competenze

• Min 5 years’ experience in the Medical Diagnostics industry leading teams.
• Excellent English communication skills required.

Mansioni

• Drive a team of engineers to provide exceptional customer support.
• Work closely with Sales to improve customer satisfaction and retention.

Conoscenze

Leadership

Problem Solving

Team Collaboration

Customer Support

Technical Knowledge

Formazione

Degree in Technical Engineering

Degree in Scientific Discipline (Chemistry, Biology)

Descrizione del lavoro

Join a team where you can be heard, be supported, and always be yourself. At Beckman Coulter, a Danaher company, we’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. At first glance, you’ll see we are dedicated to advancing and optimizing the laboratory to move science and health care forward for more than 80 years. Look again and you’ll see we are invested in you and you’ll have the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. You’ll find the Danaher Business System, which makes everything possible. You’ll also see a company that investors trust—our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years.

Danaher is a company focused on D&I working to make the best work place for everybody.

And no matter where you look at Beckman Coulter, at the heart of what we do, you’ll witness our shared purpose—helping realize life’s potential—in action. Our work helps improve millions of lives.

You will have the opportunity to work in a Global environment with many chances to growth in the role or in new position across different Opco’s.

We hope you’ll see yourself here, too.

What you find at Beckman Coulter —and within yourself — might just change the world!

Beckman Coulter Diagnostics Admin Field Service Manager for South Italy provides an excellent support to our customers. In this organization he will drive a team of engineers to provide a “white gloves support for our customers”. She/He has to be focused in supporting the organization growth creating base business retention through the field support.

As a member of the Customer Care Management team, she/he will report to Senior Manager Service Operations. Being responsible of the base business retention she/he will work closely with Sales team to arrange tailor made plan to improve the customer satisfaction. She/he will be also responsible to improve the Technical and Soft skills of her/his team ensuring the best-in-class support. Support the Customer Care Vison and Mission to become in creating adding value to customers being perceived as partner to improve the Lab performances.

If you thrive in a fast-paced role and want to work to build a world-class post sales organization—read on.

In This Role, She/he Will Have The Opportunity To

• Build up the best class support in your area from technical and application prospective
• Work with Sales in supporting the base business retention.
• Provide the right support to customers according with the contract specifications and the priority.
• Arrange internal training for engineers.
• Support filed from the admin stand point (installation, daily routine and deinstallation)
  
  

The Essential Requirements Of The Job Include

• Degree in Technical engineering or Scientific discipline (Chemistry, Biology)
• Min 5 years’ experience in Medical Diagnostics industry leading teams.
• Leadership attitude, able to drive people creating the culture of strategy execution
• Ability to work in team with a strong focus on problem solving.
• Ability to work flexible hours as business needs. Available to travel 50% of the time.
• Hold a current valid driver’s license and good driving record. Associates who drive Beckman Coulter vehicles will follow the Danaher Company Vehicle Policy.
• Excellent English
  
  

Beckman Coulter, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to associates’ and their families’ lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com. We believe you’ll like what you see.

At Beckman Coulter, we’re driven by a sense of wonder for what we can create—and what we can become. Here, you’ll accelerate your career while driving innovation that improves lives. You’ll work hard and try new things, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. As part of the Danaher family of 67,000 associates across the globe, your possibilities for growth and development are unparalleled.

We believe that creativity and innovation thrive when the most diverse set of voices are heard, and that’s why we’re taking concrete steps to ensure that we’re fostering an inclusive and engaging workplace for our team. If you’d like to learn more, read stories from our associates on our Careers Blog or contact one of our recruiters.