Field Service Lead

MAJA-Maschinenfabrik; Gallarate; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

Join Marel as a Field Service Lead and oversee a team of engineers in delivering exceptional field service. Your role involves managing team performance, ensuring customer satisfaction, and contributing to the development of new initiatives in a leading global food processing company. If you have engineering skills and a passion for service, make a difference in this dynamic environment.

Servizi

Opportunities to take initiative

Recognition for achievements

Clear objectives and realistic expectations

Access to decision-makers and specialists

Opportunities to explore and learn

Competenze

• Knowledge of customer service principles and processes.
• Technical competence in engineering disciplines mandatory.
• Experience in field service operations is essential.

Mansioni

• Supervise daily activities of Field Service Engineers.
• Manage customer expectations and maintain satisfaction.
• Conduct performance reviews and oversee training.

Conoscenze

Customer service principles

Technical competence in engineering disciplines

Field service operations

Excellent communication skills in English

Descrizione del lavoro

Are you proud of what you did today? Our Field Service Leads are.

As our new Field Service Lead, you will be responsible for the daily supervision of a team of Field Service Engineers. You will oversee the development of the team and ensure their goals are met. Your responsibilities include ensuring timely and professional execution of field service activities, managing customer expectations, and maintaining high customer satisfaction. You will also perform troubleshooting, repair, installation, maintenance, customer training, and support for Marel machinery at customer facilities. This includes preparing for installations, aftercare of new installations, and maintaining close contact with customers to report progress.

Your daily tasks will include:

1. Monitoring schedules and work assignments for the team.
2. Reviewing team performance and conducting performance reviews and training.
3. Participating in investigations of accidents and injuries.
4. Recommending personnel actions such as hires, promotions, transfers, discharges, and disciplinary measures.
5. Maintaining operational and personnel records and recommending improvements.
6. Arranging safety, repair, and maintenance training for workers.
7. Representing management during customer visits and interactions.
8. Collaborating with the Field Service Manager to optimize operations.
9. Participating in field service activities based on demand.

Who are we?

We are a diverse team of problem-solvers dedicated to transforming the future of food. As global leaders in advanced food processing solutions, we aim to produce quality food sustainably and affordably. We seek new Field Service Leads with diverse perspectives and skills to help us seize this opportunity.

What’s in it for you?

At Marel, you can experience the satisfaction of making a difference. Benefits include:

• Opportunities to take initiative and impact a growing global business.
• Recognition for your achievements.
• Clear objectives and realistic expectations.
• Access to decision-makers and a global network of specialists.
• Opportunities to explore and learn.

What kind of person are you?

We value employees who bring their authentic selves to work and foster an inclusive culture. You should:

• Take ownership of your work and stand behind your decisions.
• Collaborate and remain open to new ideas.
• Stay enthusiastic and focused on our mission.
• Have sound knowledge of customer service principles and processes.
• Possess technical competence in engineering disciplines.
• Be commercially savvy and experienced in field service operations.
• Have excellent communication skills in English.

If you want to be proud of your daily work, Marel is the right place for you. LI-RA1 LI-Onsite FSE