Field Service Executive

CHEP Italia SRL; Italia; Ibrido; EUR 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading logistics company seeks a professional in Italy to manage stakeholder relationships and enhance customer satisfaction in Sicily and South Calabria. Candidates must have retail/logistics experience, be fluent in Italian and English, and possess a valid driver's license. The role offers an attractive salary, hybrid work, and career growth opportunities.

Servizi

Attractive salary plus annual bonus based on performance

Company car

Lunch voucher

Flexible working hybrid model

Personal growth plan with training

Referral bonus

Competenze

• Fluent level of Italian and English is required.
• You have a valid Driver license.
• Experience within a retail / logistics environment.

Mansioni

• Establish and maintain strong relationships with key stakeholders.
• Drive improvements in collection performance.
• Ensure the successful onboarding of new customers.

Conoscenze

Account Management

Active Listening

Stakeholder Management

Problem Solving

Communication

Customer Satisfaction

Strumenti

MS-Office

Salesforce

Descrizione del lavoro

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .

Job Description

Key Responsibilities May Include:

• Establish and maintain strong relationships with key stakeholders at pallet receiving locations, fostering collaboration and ensuring alignment with asset productivity objectives.
• Drive improvements in collection performance by identifying route causes of failure and collaborating with internal teams to improve customer experience and the CIFOT measure.
• Enhance customer satisfaction by conducting regular visits and providing targeted training for retailer staff, ensuring effective equipment control practices are in place.
• Ensure the successful onboarding and implementation of new customers, establishing agreements around asset recovery processes to ensure a smooth transition and operational efficiency.
• Manage and execute audit programs within the account portfolio to ensure adherence to asset management standards and identify opportunities for improvement. Maintain accurate audit result forecast.
• Collaborate with internal teams and external partners to support business growth initiatives, develop solutions that improve asset recovery, and expand CHEP’s customer base.
• Monitor asset control metrics, using data to proactively identify areas for improvement and implement corrective actions to enhance asset recovery performance.

Fluent level of Italian and English is required.

You have a valid Driver license.

Please submit yourCV in English.

Coverage Area:Sicily and South Calabria

Cross functional interface for handling CHEP-material within retail. Ensuring reliable relationships to clients in order to identify customer needs and new business opportunities for CHEP.

• Experience within a retail / logistics environment.
• Analytical process improvement.
• Contact with customers / suppliers in a past role.
• Service providing background, used to work with customers in Retail, Wholesale- or Logistics
• Business to business Sales- or service experience
• Knowledge of MS- Office and CRM-Systems such asSalesforce

Attractive salary plus annual bonus based on Performance,

Company car

Lunch Voucher

Flexible Working of hybrid model,

Opportunity to take part in the Brambles share programme

Monthly Webinars around Technology, Supply Chain, Mental health, etc.

Get a referral bonus sharing the best Talent around you,

A personal growth plan with a focus on training and coaching, a place for you within an international organization where there is a family business atmosphere

Remote Type

Hybrid Remote

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .

Job Description

Key Responsibilities May Include:

• Establish and maintain strong relationships with key stakeholders at pallet receiving locations, fostering collaboration and ensuring alignment with asset productivity objectives.
• Drive improvements in collection performance by identifying route causes of failure and collaborating with internal teams to improve customer experience and the CIFOT measure.
• Enhance customer satisfaction by conducting regular visits and providing targeted training for retailer staff, ensuring effective equipment control practices are in place.
• Ensure the successful onboarding and implementation of new customers, establishing agreements around asset recovery processes to ensure a smooth transition and operational efficiency.
• Manage and execute audit programs within the account portfolio to ensure adherence to asset management standards and identify opportunities for improvement. Maintain accurate audit result forecast.
• Collaborate with internal teams and external partners to support business growth initiatives, develop solutions that improve asset recovery, and expand CHEP’s customer base.
• Monitor asset control metrics, using data to proactively identify areas for improvement and implement corrective actions to enhance asset recovery performance.

PLEASE READ BEFORE APPLYING

Fluent level of Italian and English is required.

You have a valid Driver license.

Please submit yourCV in English.

Coverage Area:Sicily and South Calabria

**YOUR MISSION**

Cross functional interface for handling CHEP-material within retail. Ensuring reliable relationships to clients in order to identify customer needs and new business opportunities for CHEP.

** WHAT WE ARE LOOKING FOR**

• Experience within a retail / logistics environment.
• Analytical process improvement.
• Contact with customers / suppliers in a past role.
• Service providing background, used to work with customers in Retail, Wholesale- or Logistics
• Business to business Sales- or service experience
• Knowledge of MS- Office and CRM-Systems such asSalesforce

** WHAT WE OFFER **

Attractive salary plus annual bonus based on Performance,

Company car

Lunch Voucher

Flexible Working of hybrid model,

Opportunity to take part in the Brambles share programme

Monthly Webinars around Technology, Supply Chain, Mental health, etc.

Get a referral bonus sharing the best Talent around you,

A personal growth plan with a focus on training and coaching, a place for you within an international organization where there is a family business atmosphere

Remote Type

Hybrid Remote

Skills to succeed in the role

Account Management, Active Learning, Active Listening, Adaptability, Communication, Cross-Functional Work, Curiosity, Customer Satisfaction, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Negotiation, Problem Solving, Questioning, Relationship Building, Stakeholder Management, Value Propositions

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [e-mail].

About Us

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model , for available positions.