Field Service Engineer / Technical Support

ITEX; Bologna; Remoto; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global leader in dairy technology is seeking a Field Service Engineer to install and maintain dairy systems. The role involves extensive travel to farms, providing technical support, and training farmers on technology use. Ideal candidates have strong problem-solving skills and a customer-oriented mindset. Opportunities for professional growth and competitive salaries are offered.

Servizi

Competitive salary

Professional growth opportunities

State-of-the-art technology

Frequent travel

Competenze

• Strong technical problem-solving skills are essential for this role.
• Experience with agricultural or dairy farming equipment is a plus.
• A customer-oriented approach is necessary for effective farmer interactions.

Mansioni

• Install, maintain, and support advanced dairy technology systems.
• Provide Tier 2 technical support within the CZ Republic area.
• Proactively monitor system performance remotely and onsite.
• Offer technical training and updates to dealer technicians.
• Collaborate with dealers and the sales team for sales maximization.

Conoscenze

Technical problem-solving skills

Customer-oriented approach

Experience with agricultural equipment

Descrizione del lavoro

Afimilk, a global leader in dairy farming technology, is looking for a Field Service Engineer to join their team. Afimilk provides cutting-edge solutions for dairy herd management, improving farm efficiency, animal welfare, and milk production quality.

Summary : As a Field Service Engineer at Afimilk, you will be responsible for the installation, maintenance, and support of advanced dairy technology systems on farms. You will work directly with farmers to ensure the smooth operation of Afimilk products, troubleshoot issues, and provide training on system use. The role requires strong technical problem-solving skills and a customer-oriented approach. Experience with agricultural or dairy farming equipment is an advantage but not mandatory.

This is a hands-on position with frequent travel to farm locations. Afimilk offers competitive salaries, professional growth opportunities, and the chance to work with state-of-the-art technology transforming the dairy industry.

The successful applicant for the position of Synergy System Technical Support will be required to :

• Provide Tier 2 remote and onsite technical support within the CZ Republic area and occasionally other EU locations
• Extensive travel will be required
• Participate in global support team training and seminars overseas

Responsibilities :

• Provide remote and onsite support according to EU support manager
• Proactively monitor system performance (remote & onsite)
• Provide technical training and updates to Afimilk dealer technicians
• Collaborate with dealers and the sales team to maximize sales opportunities
• Support activity reporting in the Afimilk CRM system
• Escalate issues to Tier 3 following the SLA defined by HQ
• Provide technical support to customers outside North Italy when needed
• Assume full responsibility for Synergy technical support within 6 months of onboarding