Field Service Engineer / South Italy

Thermo Fisher Scientific; Napoli; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading scientific company in Naples is seeking a Field Service Engineer to enhance patient outcomes through technical support for their Optilite® system. The ideal candidate will have a degree in biomedical engineering and relevant experience. This role includes installation, maintenance, and customer interaction, primarily in a laboratory setting. A strong background in problem-solving and excellent interpersonal skills are essential. The position requires travel and offers a collaborative team environment with opportunities for career development.

Servizi

Company car for private use

Opportunities for development and career advancement

Collaborative team environment

Competenze

• Proven experience in clinical/research laboratories, electronics, biotechnology, or medical devices.
• Availability to travel on short notice and occasionally work weekends.
• Full driving license.

Mansioni

• Provide top-notch service and support for the Optilite® system.
• Ensure successful installation, system integration, and maintenance of the system.
• Provide timely technical support to customers and colleagues.

Conoscenze

Technical competence

Problem-solving

Customer-focused

Interpersonal skills

English proficiency

Italian proficiency

Formazione

Bachelor’s degree in biomedical engineering or related field

Strumenti

Laboratory middleware management

Descrizione del lavoro

Overview

Field Service Engineer for South Italy – The Binding Site part of Thermo Fisher Scientific Inc. seeks a Field Service Engineer to provide top-notch service and support for our Optilite® system. This position enables you to boost patient outcomes in multiple myeloma through your technical expertise and dedication.

Environmental conditions: Laboratory setting with strong odors (chemical, lubricants, biological products, etc.). You will work with hazardous/toxic materials.

Work schedule: Standard (Mon-Fri).

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of $40 billion. Our mission is to enable our customers to make the world healthier, cleaner and safer.

Responsibilities

• Join a multifaceted and proficient team that supports customers in efficiently completing their vital clinical tasks using the Optilite® systems.
• Ensure successful installation, system integration, validation, scheduled maintenance, upgrades, solving, and repair of the Optilite® system and associated software.
• Provide timely technical support to customers and colleagues, including remote access support and multi-functional technical investigation work, diagnosing faults and restoring full system functionality.
• Participate in technical discussions on the product – both hardware and software.
• Perform scheduled preventative maintenance (PM) visits within the required timeframes.
• Complete service reports in Service CRM, ensuring they are fully and accurately completed.
• Maintain accurate records of spare parts, ensuring parts are used appropriately, and support with spare part stock checks and reconciliation.
• Update instruments placed at customer laboratories with software and data management upgrades as needed.
• Provide feedback to global product teams on instrument reliability and quality.
• Offer training courses on installation and maintenance to end-users.
• Conduct preliminary visits to laboratories to agree on positioning of the instrumentation, verify installation sites, and assess hydraulic/electric/logistic needs.
• Support interfacing LIS with the main company management tools.

Qualifications

• Bachelor’s degree in biomedical engineering or a related field or equivalent experience.
• Proven experience in a scientific or engineering field (e.g., clinical/research laboratories, electronics, biotechnology, medical devices).
• IT skills for laboratory middleware management.
• Strong technical competence and problem-solving abilities.
• Customer-focused with excellent interpersonal skills.
• Proficiency in English and Italian – both written and verbal.
• Availability to travel on short notice and occasionally work weekends/unsociable hours (75 – 85% of time in the field).
• Full driving license.

What we offer

• A collaborative team environment focused on openness and team spirit.
• A company car that can be used privately.
• Opportunities to work with an innovative employer.
• Outstanding development and career prospects in a globally growing company.
• A workplace culture that emphasizes integrity, involvement, intensity, and innovation.

Equal Opportunity

When you’re part of Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

As an employer, Thermo Fisher Scientific is committed to equal opportunity and cultural minority support and does not discriminate based on ethnic origin, color, religion, gender, sexual orientation, gender identity, national origin, disability, or legally protected status.

How to apply

Interested? Then apply online at http://jobs.thermofisher.com with the usual documents (up to a maximum of 2 MB).

Important notice

Agency note: We are not interested in commercial placement offers from personnel service providers. Unsolicited application documents will not be considered and will be deleted in accordance with our data protection guidelines.

Job details: Naples, Campania, Italy. Employment type: Full-time. Seniority level: Not Applicable. Job function: Training, Consulting, and Customer Service. Industries: Pharmaceutical Manufacturing and Biotechnology Research.