Field Service Engineer / South Italy

Thermo Fisher Scientific; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading global science company in Milan is seeking a Field Service Engineer to provide essential support for the Optilite® system. This role involves installing, maintaining, and troubleshooting systems while ensuring top-notch customer service. Candidates should have a relevant degree and experience in a scientific or engineering field, along with strong technical and interpersonal skills. The position requires extensive travel and flexibility in working hours.

Servizi

Company car

Career development prospects

Team-oriented environment

Competenze

• Bachelor’s degree in a related field or equivalent experience required.
• Proven experience in scientific or engineering field such as healthcare or biotechnology.
• Availability to travel extensively and work flexible hours.

Mansioni

• Support customers in completing clinical tasks using Optilite® systems.
• Install and maintain the Optilite® systems and related software.
• Provide customer support, including technical troubleshooting.

Conoscenze

Technical competence

Problem-solving abilities

Customer-focused

Interpersonal skills

IT skills for management

Proficiency in English

Proficiency in Italian

Formazione

Bachelor’s degree in biomedical engineering or related field

Descrizione del lavoro

Overview

Join to apply for the Field Service Engineer / South Italy role at Thermo Fisher Scientific.

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer.

The Binding Site part of Thermo Fisher Scientific Inc. seeks a Field Service Engineer for South Italy to provide top-notch service and support for our Optilite® system. This position aims to boost patient outcomes in multiple myeloma through technical expertise and dedication.

Environment: Laboratory setting, strong odors (chemical, lubricants, biological products, etc.), and will work with hazardous/toxic materials. Work schedule is standard (Mon-Fri).

Responsibilities

• Join a multifaceted and proficient team that supports customers in efficiently completing their vital clinical tasks using the Optilite® systems.
• Ensure successful installation, system integration, validation, scheduled maintenance, upgrades, troubleshooting, and repair of the Optilite® system and associated software.
• Provide timely technical support to customers and colleagues, including remote access support and multi-functional technical investigation work, diagnosing faults and restoring full system functionality.
• Participate in technical discussions on the product – both hardware and software.
• Perform scheduled preventative maintenance (PM) visits within required timeframes.
• Complete service reports in Service CRM, ensuring they are fully and accurately completed.
• Maintain accurate records of spare parts, ensure proper usage, and support spare part stock checks and reconciliation.
• Update instruments at customer laboratories with software and data management upgrades as needed.
• Provide feedback to global product teams on instrument reliability and quality.
• Offer training courses on installation and maintenance to end-users.
• Conduct preliminary visits to laboratories to agree on instrumentation placement, installation sites, and any hydraulic/electric/logistic work needed.
• Support interfacing LIS with the main company management tools.

Keys to Success (Qualifications)

• Bachelor’s degree in biomedical engineering or a related field or equivalent experience.
• Proven experience in a scientific or engineering field (e.g., clinical/research laboratories, electronics, biotechnology, medical devices).
• IT skills for laboratory middleware management.
• Strong technical competence and problem-solving abilities.
• Customer-focused with excellent interpersonal skills.
• Proficiency in English and Italian – both written and verbal.
• Availability to travel at short notice and occasionally work weekends/unsociable hours (75–85% in the field).
• Full driving license.

What we offer

• A super team in which openness and team spirit are lived.
• A company car that can also be used privately.
• A job with an innovative employer.
• Outstanding development and career prospects in a globally growing company.
• A workplace culture in which integrity, involvement, intensity, and innovation are lived.

When you are part of the Thermo Fisher Scientific team, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment, or ensuring food safety. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

As an employer, Thermo Fisher Scientific is committed to equal opportunity and cultural minority support and does not discriminate based on ethnic origin, color, religion, gender, sexual orientation, gender identity, national origin, disability, or legally protected status.

Employment type

• Full-time

Job function

• Training, Consulting, and Customer Service

Industries

• Pharmaceutical Manufacturing and Biotechnology Research

Location

Milan, Lombardy, Italy (regional role including Lazio and Abruzzo)

Interested? Then apply online at http://jobs.thermofisher.com with the usual documents (up to a maximum of 2 MB).