Field Service Engineer - Settore Power

emerson; Seregno; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading company in the power and water solutions sector seeks a Field Service Engineer to deliver maintenance and technical support at customer sites, including power plants. Qualified candidates will have an engineering background and expertise in IT, networking, and control systems, with opportunities for training and professional development.

Competenze

• Degree or equivalent experience in engineering fields.
• Fluency in Italian and English.
• Experience in process industries like Power, Water, and Oil & Gas.

Mansioni

• Perform system maintenance and provide technical support to customers.
• Conduct remote support and on-call services.
• Provide training on Emerson products at customer sites.

Conoscenze

IT & Networking

Cybersecurity

Virtualization

Programming

Mechanical Knowledge

Troubleshooting

Formazione

Degree in Mechanical, Electrical, Computer Science, or Control Systems

Descrizione del lavoro

As the Field Service Engineer in Power and Water Solutions BU, your role will be to support our customers on site (mainly power plants) by delivering activities required for maintenance, solving incidents, providing technical support, system upgrades, warranty services, training, and completing configurations and modifications. You will also handle on-call services for our DCS and Power and Water Cybersecurity Suite. You will be part of our Lifecycle Services team, which helps customers maintain, improve reliability, and boost performance of their DCS systems. We look forward to your application!

In This Role, Your Responsibilities Will Be:

• Perform system maintenance and performance evaluations.
• Provide technical support, lead investigations, and resolve customer complaints and reported problems, offering solutions as needed.
• Provide remote technical support via phone and internet for our DCS users.
• Perform on-call shift services and emergency call-outs to ensure fast and efficient customer support.
• Use service tools (e.g., SMS Guardian) and internal tools (CRM INAZ Clarity Service App) effectively.
• Support configuration, application management, and project activities at customer sites.
• Provide on-site customer training on the operation of Emerson products.
• Stay updated on the latest technologies and specialize in areas such as Ovation DCS, Power and Water Cybersecurity, virtualization, upgrades, backup & recovery, patch management, and endpoint security.

Who You Are:

You demonstrate initiative in challenging situations, excel at identifying opportunities, and pursue tasks with energy and determination. You leverage your knowledge of business systems, processes, and industry to handle ambiguity, take action, and commit to self-development.

For This Role, You Will Need:

• A degree or equivalent experience in engineering fields such as mechanical, electrical, computer science, or control systems.
• Knowledge of IT & Networking, Cybersecurity, Virtualization, Programming, Software, Operating Systems, Active Directory, Patch Management, Backup & Recovery.
• Experience in process industries such as Power, Water, Biotechnology, Pharmaceutical, Chemical, Oil & Gas, or Refineries.
• Good communication skills, fluent in Italian and English (written and spoken).

Preferred Qualifications That Set You Apart:

• Experience with DCS applications (Ovation DCS or DeltaV preferred).
• Start-up and commissioning experience in process automation and control performance.
• Technical competencies in electrical/electronic power, field buses (Modbus, IEC 61850, IEC 60870, Profibus, GE MARK V/VI, DNP3).
• Willingness to travel extensively to customer sites.
• Availability to work outside regular hours, including weekends, for support and call-outs.

Our Culture & Commitment to You

At Emerson, we value every employee, fostering an environment of innovation, collaboration, and diversity. We support your growth through mentorship, training, and leadership opportunities, investing in your success to make a lasting impact. We believe diverse teams are key to driving growth and business results.

We also prioritize employee wellbeing!

Key Skills

MobileIron, Robotics, Field Service, Mechanical Knowledge, Sonography, IP Networking, Schematics, Mechanical Engineering, Medical Imaging, Human Resources, Programmable Logic Controllers, Troubleshooting

Employment Type: Full-Time

Experience: years

Vacancy: 1