Field Service Engineer Radiology Solutions Emilia Romagna

Agfa-Gevaert; Italia; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading company in medical imaging technology seeks a Field Service Engineer in Emilia Romagna. This role involves technical support for imaging systems, focusing on customer service, installation, and maintenance. The ideal candidate will have a background in engineering or biomedical fields and experience with X-ray systems.

Competenze

• Minimum 3 years experience in servicing medical devices X-ray/DR systems.
• Must be adept at working with electromechanical systems and excellent analytical skills.
• Ability to communicate effectively in Italian and English (minimum B2 level).

Mansioni

• Install, troubleshoot and maintain medical imaging equipment.
• Provide customer support and training on product functionalities.
• Perform preventive and corrective maintenance on Agfa products.

Conoscenze

Proactivity

Flexibility

Attention to Detail

Analytical Skills

Communication

Customer Relationship

Formazione

University degree in Engineering / Electronics / Biomedical / Mechatronics

Strumenti

Remote diagnosis software

Diagnostic equipment

Descrizione del lavoro

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Field Service Engineer Radiology Solutions Emilia Romagna

The Field Service Engineer for DR and CR equipment, performs technical service and supportday-to day business on Agfa and 3rd party products and systems to customers.

This position performs technical support for Agfa NV imaging products. The employee will be based from home and will be responsible for the installation, commissioning, maintenance and servicing of imaging equipment and associated ICT/electrical equipment.

The individual must be customer focused at all times, must be prepared to work alone and as part of a team, be able to interact well with colleagues, customers and third party trades in a professional and tactful manner, and in doing so present a positive image of the Company.

ACTIVITIES

• Install and modify Agfa and 3rd party products (DR and CR)
• Troubleshoot Agfa and 3rd party products, also repair and replace on-site and remotely
• Assist R&D and HQ in problem solving and risk analysis
• Train the customers
• Escalate when necessary problems to 2nd and 3rd tier support
• Perform preventive/corrective maintenance on Agfa products
• Assist internal and external customers (e.g. users, freelancers, colleagues from all business areas, HQ etc.) on-site and remotely on technical questions and issues
• Identify opportunity for up-selling Agfa Services and Products and pass on upselling opportunities to sales as required
• To manage return of equipment and parts in a compliant timely manner to company procedures

EDUCATION

University degree in Engineering / Electronics / Biomedical / Mechatronics or related

Experience

• The ability to service mechanical and electrical devices together with cooperating computer software. Min. 3 years of previous experience in installing and maintaining medical devices/healthcare products and especially X-ray/DR systems.
• Experience of networking and remote diagnosis software systems.
• Experience of working safely with electromechanical systems.
• Project Management skills could be a plus.

Specific Skills

• Proactivity, flexibility, independence, own initiative, eager to act on short notice and to change schedules, flexible and adaptable, openness to new challenges, focus on customer relationship, positive mindset, energy to make thee change.
• Excellent attention to detail, ability to use initiative, strong self-motivation, the ease of communicating with people, willingness to daily travel on business.
• Able to fault find basic electronics to component level and excellent analytical skills.
• Good X-Ray/DR and Windows 7/10 knowledge.
• Full driving licence.
• Languages: Italian (native speaker level) and English (at least B2 level), any other could be a plus

Job Segment: Medical Device, Biomedical Engineering, Electronics Engineer, Field Service, Maintenance, Healthcare, Engineering, Manufacturing