Field Service Engineer- North India

Siemens Healthineers; Saint-Denis; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading healthcare technology company is seeking a Field Service Engineer to manage and support equipment services. Successful candidates will have technical expertise and a background in customer service. Responsibilities include troubleshooting and preventative maintenance on equipment. This dynamic role requires strong communication skills and the ability to manage service territories efficiently. Join a global team dedicated to improving healthcare outcomes.

Competenze

• 3-8 years of related experience in field service engineering.
• Proficient at defusing difficult customer situations.
• Must meet Vendor Credentialing requirements.

Mansioni

• Troubleshoot, repair, and maintain VMS equipment.
• Manage service schedule including maintenance and customer calls.
• Develop and maintain customer relationships through effective communication.

Conoscenze

Technical documentation

Troubleshooting

Customer service

Time management

Communication

Formazione

HS Degree or Equivalent

Associate degree or technical training

Strumenti

Computer hardware and operating systems

Descrizione del lavoro

Overview

Join to apply for the Field Service Engineer- North India role at Siemens Healthineers

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Job Summary

Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks.

Responsibilities

• The Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customers servicing and repairs needs ensuring that our customers’ equipment operates efficiently at all times.
• The FSR is responsible for troubleshooting, repairs, installs, upgrades and performing preventative maintenance on all VMS equipment according to instructions and company guidelines.
• Each FSR operates in a designated field service territory and represents VMS which requires a high level of professional communication with their team, customers, management, sales and other technical support.

Applicable To The Oncology Systems Business Only:

• Position must have full access to VMS client sites to perform the essential functions of this position.
• Many VMS clients require VMS employees and representatives to meet certain “Vendor Credentialing” requirements before they will be allowed to have access to their sites.
• Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of VMS employment in this position.
• Troubleshoot, diagnose, and repair all VMS equipment within an assigned service territory, including preventative maintenance, installations and upgrades per VMS guidelines.
• Time Management - maintain a schedule to include preventative maintenance installations and upgrades as well as incoming customer calls/breakdown.
• Be able to assess urgency of customer request and follow-through to completion.
• Understand and recognize the need to escalate incidents when necessary or request additional assistance from more tenured representatives.
• Examine difficult customer issues, diagnose and resolve the issues and meet established customer service levels.
• Maintain effective territory management and expense control which includes timely completion and submission of field service reports and other required documentation according VMS procedures. Develop and maintain strong customer relationships through the use of strong written and verbal communication skills.

Minimum Required Skills And Knowledge

• Complete understanding and wide application of technical documentation, standards, principles, concepts and techniques in the field.
• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
• Sound knowledge of and sound professional experience with complex, multi-site, and multi-vendor customer sites.
• Knowledge of Server and Desktop computer hardware and operating systems and networking.
• Capable of performing Maintenance Release upgrades without supervision while providing oversight to other FSRs.
• Maintain certification status
• Proficient at defusing difficult customer situations.

Education And Experience

• Minimum: HS Degree or Equivalent
• Preferred: Associate degree, technical /vocational training or military experience
• 3 – 8 years of related experience in field service engineering.

Who we are

We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Healthineers’ specific businesses, please visit our company page here.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Hospitals and Health Care