Field Service Engineer Nord est

Sysmex Europe GmbH; Monza; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading company in clinical diagnostics is seeking a Senior Field Service Engineer to maintain Sysmex products in Northeast Italy. The role involves ensuring customer satisfaction, performing technical maintenance, and building relationships with clients. Ideal candidates will have strong communication skills, relevant experience, and a degree in engineering.

Servizi

Health insurance for employees and family members

Flexible working hours

Travel allowance

Psychological support services

Access to training for professional growth

Competenze

• 3-5 years of experience as a Field Service Engineer in the medical device industry.
• Fluent Italian and professional English are required.
• Self-motivated with the ability to work under stressful conditions.

Mansioni

• Ensure uptime of installed instruments and customer satisfaction.
• Perform troubleshooting and execute service activities at customer sites.
• Build professional relationships with end-users and laboratory stakeholders.

Conoscenze

Experience in clinical diagnostics

Technical knowledge of electronic equipment

Effective communication skills

Proficiency with PC tools and software applications

Formazione

University degree or equivalent in engineering

Advanced certification in electronics or equivalent

Descrizione del lavoro

We're looking for a Senior Field Service Engineer for the Northeast of Italy to help us elevate our company to the next level.

As an expert in your field, you will ensure customer satisfaction with all Sysmex products and solutions within your assigned geographic area. You will be a member of the regional technical service team.

Main objective:

Ensure the uptime of the installed instrument base in your designated area.

Build professional relationships with end-users and laboratory stakeholders.

Perform troubleshooting both in person and remotely.

Execute reactive and proactive service activities at customer sites and remotely.

Position: Field Service Engineer Nord Est

• Perform pre-installation visits and planning meetings with customers.
• Carry out pre-installation at the Sysmex workshop and installations at customer sites.
• Provide basic technical and maintenance training to end-users.
• Perform repair actions and maintenance visits following Sysmex procedures.
• Plan proactive activities and schedule regular visits to key customers.
• Report on field activities and instrument status.
• Keep lab directors informed about service deliverables and instrument status.
• Organize regular meetings with key end-users to highlight the value of service.
• Ensure all customer-related records are current.
• Accurately document service activities in Sysmex CRM.
• Ensure customer satisfaction throughout all post-sales phases.
• Collaborate with commercial teams on new tenders and business opportunities.
• Coordinate with other support functions at the field, national, and EMEA levels.

Job requirements:

• Experience in clinical diagnostics.
• University degree or equivalent in engineering.
• Advanced certification in electronics or equivalent industry experience.
• Technical knowledge of electronic equipment, preferably IVD.
• Proficiency with PC tools and software applications.
• Languages: Fluent Italian and professional English.

Professional experience:

• 3-5 years of experience as a Field Service Engineer in the medical device industry.
• Self-motivated with the ability to work under stressful conditions.
• Effective communication skills with end-users.
• Experience with hematology, urinalysis, and haemostasis instruments is a plus.

What we offer:

Our company's priority is the health and well-being of our employees. We offer:

• Health insurance, including for family members.
• Flexible working hours and work-life balance.
• Travel allowance.
• Psychological support services.
• Access to a training platform for professional growth.

Location: Monza-Brianza, Italy